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Gasparilla Inn and Club
Boca Grande, FL | Full Time
$40k-55k (estimate)
6 Months Ago
Reservations Agent
$40k-55k (estimate)
Full Time | Accommodations 6 Months Ago
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Gasparilla Inn and Club is Hiring a Reservations Agent Near Boca Grande, FL

Reservations Agent

The Gasparilla Inn & Club is currently seeking a professional and responsible Reservation Agent to work in the reservations department of a busy hotel in Southwest Florida. This is a full time position; hours would generally be from 9 am to 6:30 pm.

Qualifications and Requirements

In addition to the following duties and responsibilities, other duties may be assigned.

Required:

  • Excellent communication and organizational skills
  • Ability to provide lateral service to all members, guests, and associates.
  • Basic computer proficiency and typing skills.
  • High-school diploma.
  • Patient, friendly and pleasant demeanor.
  • Open availability to work weekends and other hours based on business needs.
  • Strong attention to detail and accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve and multi-task
  • Must be able to read, listen, and communicate effectively in English
  • Remote / Work from Home Opportunity Requirements: Must have a high speed internet connection and dedicated office/work space.

Preferred:

  • Preferred experience in a private club, large hotel or resort.

Job Duties

  • Adheres to the Gasparilla Inn and Club's 10 Steps to Memorable Service.
  • Exhibits the Gasparilla Inn's Core Values.
  • Thorough knowledge of property, space, capacities and amenities of the Inn.
  • Knowledge of room types, packages, rates, accommodations, deposit and cancellation policies.
  • Knowledge of types of membership, travel agent policies and procedures, owners use and guest cards.
  • Answering phones using proper telephone etiquette for Reservations and Vacation Rentals. Tracking call activity. Use Member/Guest name at least three times while talking to him/her.
  • Making, changing, canceling reservations, charging advance deposits and posting cancellation fees. Maintaining availability.
  • Assist in making delegate reservations for all conferences as well as processing rooming lists verifying names, dates, rates and special requests.
  • Processing brochures, confirmations, and gift certificates.
  • Check the voice mail and email frequently.
  • Ensure that all emails are followed up within 24 hours of receipt.
  • Checking reservations to accommodate special requests on a daily basis.
  • Making sure that all filing is completed daily.
  • All other duties as assigned.

Education and/or Experience : High School Diploma Required.

Working Conditions

This position is an administrative position and require sitting 90% of the time as well as high degree of proficiency in hand/finger dexterity, speech and hearing and talking on the telephone with a headset. The noise level in this setting is usually moderate.

The Gasparilla Inn and Club is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The Gasparilla Inn is fortunate enough to offer our employees a Drug Free Workplace.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$40k-55k (estimate)

POST DATE

09/02/2022

EXPIRATION DATE

02/21/2023

WEBSITE

the-gasparilla-inn.com

HEADQUARTERS

Boca Grande, FL

SIZE

<25

INDUSTRY

Accommodations

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The job skills required for Reservations Agent include Communicates Effectively, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservations Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservations Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Reservations Agent positions, which can be used as a reference in future career path planning. As a Reservations Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Agent. You can explore the career advancement for a Reservations Agent below and select your interested title to get hiring information.

If you are interested in becoming a Reservations Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservations Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Reservations Agent job description and responsibilities

Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers.

02/20/2022: Charlotte, NC

Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.

01/02/2022: Anchorage, AK

Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

01/11/2022: Pierre, SD

Process reservations that require direct communication with the service provider through both email and telephone.

02/23/2022: Amarillo, TX

Most reservation agents of all types are required to maintain some sort of records with all transactions from that day of service.

03/14/2022: Florence, SC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Reservations Agent jobs

Reservation Agents must be very knowledgeable on the services they are selling or promoting.

03/08/2022: Port Arthur, TX

Reservationists often work with multiple reservations at a time and need to be able to multitask.

03/03/2022: Twin Falls, ID

Some travel agents work for vacation destinations and use their experience to help sell travel packages to potential customers.

02/26/2022: Fayetteville, NC

Maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues.

01/24/2022: New Haven, CT

Some agencies prefer reservations agents with firsthand experience visiting a country.

01/10/2022: Pascagoula, MS

Step 3: View the best colleges and universities for Reservations Agent.

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