Description

Summary: The Market Manager reports to the Chief Operating Officer. The Market Manager is responsible for the overall

operation of their assigned area. This includes sales, administrative duties, net profit, managing company assets,

merchandising, budgeting, personnel management, staffing and scheduling.

Minimum Qualifications and Prerequisites

• High School diploma or GED required.
• College Degree preferred.
• 5 years prior experience in a position supervising a multi-unit, fast-paced business operation and was responsible for the profitability of the operation.
• Available to be on-call 24/7. Schedule must be flexible. Work week may exceed 55 hours per week.
• Excellent communication skills, general accounting principles, and a professional attitude.
• Computer literate and proficient in the use of Microsoft Word, Excel, and email services.
• Must have proven people skills. Able to motivate employees and resolve conflict in a team environment.
• Demonstrates effective problem solving/analytical skills and pays attention to details.

Essential Sales Duties and Responsibilities

• Responsible for maximizing merchandise and gasoline sales.
• Responsible for teaching and role modeling proper customer service and methods to increase sales.
• Responsible for meeting and/or exceeding budgeted sales and volume goals.
• Communicate sales and profitability goals to area team and provide timely feedback on results.
• Takes an active role in developing and setting weekly sales goals.
• Ensure the overall customer’s experience including safety, store condition and appearance, in-stock efficiency, pricing and service meets or exceeds established company standards.

Essential Administrative Duties and Responsibilities

• Responsible for completing all administrative duties in a timely fashion with a high degree of accuracy to ensure correct reporting.
• Responsible for all required paperwork to be completed accurately.
• Conducts required merchandise, lottery and/or cash counts/audits as needed.
• All variations after counts and audits are reviewed and action taken to remain in compliance.
• Itinerary and schedule(s) submitted as directed.
• Visits stores as needed or as scheduled per requirements. All three shifts must be visited regularly.
• Monitors price changes, bad merchandise/spoilage and promo markups and mark downs for trends.
• Investigates major cash shortages/overages immediately and presents an action plan to help the manager and employees stay in compliance.
• Works to resolve customer complaints.

Essential Company Property Management/Premises Security Duties and Responsibilities

• Ensures all safety procedures and practices are being practiced by all employees.
• Manages incidents involving any employee, customer, third party safety incident, injury and/or damage to property.
• Reviews the preventive maintenance program to ensure equipment is properly maintained to reduce the costs of repairs.
• Follows up and reports any inadequate response/repair issues to maintenance/vendors.
• Periodically or as directed, conducts property and equipment maintenance inspections noting any maintenance needs/repairs and notifying the appropriate person or company responsible.
• Periodically conduct general store inspections to assess the condition and image a store has to the Company expectations.
• Sees that each store follows the prescribed Robbery Deterrence Program and monitors cash register levels to ensure they are within Company guidelines.
• Ensures all alarm systems, digital video systems and timed access safes are in good working order.

Essential Merchandising Duties and Responsibilities

• Sees that all promotional plans/programs are implemented in a timely and effective manner.
• Meets and exceeds all company requirements for gross profit margins and gross profit dollars.
• Meets and exceeds all company requirements for inventory turns.
• Does not discuss or share confidential information with competitors, vendors or customers.
• Responsible for his/her stores to be in compliance with corporate retail pricing.
• Ensures each store maintains proper ordering and inventory levels.
• All stores are maintaining current displays, point of sale signage, and promotional aids and materials throughout the promotional period.
• Ensures all store footprints and planograms are set per company guidelines.
• Periodically audits build-to’s; to maintain in-stock conditions and minimize over or under purchasing.
• Maintain awareness of the competition’s pricing and strategies and up line the information to the Merchandising/Marketing Department.
• Assists in conducting competitive price surveys and verifies accuracy of team’s surveys.

Essential Net Profit and Budgeting Duties and Responsibilities

• Responsible for the overall net profit of their stores.
• Meets and exceeds all budgeted labor expenses per store and Market.
• Maintain selling and operating expenses at or below budgeted levels.
• Maintain awareness of utility expenses, conservation techniques and proactively seeks opportunities to lower utility costs.
• Maintain cash, gas, and merchandise shortages/overages at or below budgeted levels.
• Provides accurate and timely estimates and analysis of net operating profit and budget compliance.
• Reviews weekly/monthly operations report and be able to discuss positive and negative trends. Establish a plan to continue the positive trends. Create and implement an action plan to turn the negative trends into positive trends.
• Review time records to monitor adherence to all Federal Labor Laws.
• During Store Manager meetings, communicate specific budgeted sales, expenses, and profitability to maintain an awareness of goals that are trending in a positive manner and put in place an action plan to achieve those levels not being met or trending negatively.

Essential Personnel Management Duties and Responsibilities

• Responsible for overseeing the quality of training, motivating and maintaining qualified employees to meet our store business model, customer needs and expectations.
• They are the Role Model and Mentor to their employees.
• Encourages employees to seek and achieve their potential within the company.
• Manages a diverse and qualified Market team. Does not tolerate the mistreatment or harassment of any employee due to their race, color, sex, religion, national origin, citizenship, status, age, disability, or sexual orientation.
• Knowledgeable about Company benefits and opportunities.
• Follows our Performance Improvement Process and works with their managers to change employee’s performance when the employee’s performance does not meet our Company standards.
• Responsible for the continued training, education and development of their Store Managers and all employees assigned to their Market. All store employees will be trained according to corporate policies, procedures, and guidelines.
• During the Employee Appraisal period, reviews, submit, and approves each performance for their Store Manager and for their employees.
• Sees that all employee personnel paperwork is completed and submitted in a timely manner.
• Treats every employee fair and in a professional business manner.
• Sees that each Store Manager submits payroll to the Payroll Department as required.

Essential Staffing and Training Duties and Responsibilities

• Responsible and takes a proactive role in developing, recruiting, interviewing, and hiring the most qualified Store Managers and Assistant Managers to staff their stores.
• Helps their stores in recruiting, interviewing and selection of candidates to fill their staffing opportunities.
• Communicate staffing needs to their other stores and to HR when necessary.
• Monitors the progression of employees in training to ensure they are receiving the proper training programs and experiences.
• Market Manager will train one Store Manager capable of fulfilling the Market Manager’s responsibilities in their absence.
• The Market Manager may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.