Benefits:

Dental insurance

Employee discounts

Paid time off

Vision insurance

Local Company seeking to add a full time Customer Service Representative to assist in day to day operations.You will act as a liaison between our Production Team and our Customers to achieve the highest level of service.

Responsibilities:

Communicate with builders, field superintendents and retail customers in a professional manner

Insure accuracy of jobs and job readiness prior to dispatch

Resolve customer inquiries and complaints

Efficiently and accurately perform data entry of orders and scheduling

Provide information about our products and our services

Provide troubleshooting of miscellaneous products over the phone

Follow up on back orders and service requests

Gain trade knowledge on the products we install and represent

Qualifications:

Previous experience in customer service working in an office setting.

Knowledge of Windows based applications and Microsoft Office preferred

Experience working in QuickBooks a plus

Familiarity with residential construction practices a bonus

Ability to build effective business relationships with all levels of employees and customers

Strong communication and follow up skills

Deadline and detail-oriented

High School Diploma or Equivalent

Positive Attitude, Self-motivated and Proactive

Professional phone, email and computer skills

Strong work ethic

Job Type: Full-time

Benefits:

Dental insurance

Vision Insurance

Life insurance

Paid time off

Retirement plan

Schedule:

8 hour shift

Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Office: 2 years (Preferred)

Work Location: In person