Overview

GaN is seeking a Helpdesk Technician our corporate office in Huntsville, AL.

Responsibilities

• Monitor and respond to incoming e-mail messages
• Ensure all calls are properly logged, escalated, and closed out
• Provide one-on-one end-user problem resolution over the phone for approved software.
• Identify, diagnose and resolve end-user network or local printer problems, computer hardware problems, e-mail, and local network access problems.
• Perform troubleshooting techniques to include real-time remote access
• Provide manual IAVA patching to workstation computers on the network.
• Understand and communicate IT security policies
• Assists with planning, integration, implementation, delivery and documentation of computing infrastructure services.
• Provides support and training to end users as required.

Qualifications

Requirements (minimum):

• 2 Years’ experience providing end-user support for current PC desktop and application software
• CompTIA Security certification, equivalent DoD Directive 8570.01-m certification or the ability to obtain certification within 30 days.
• Demonstrated ability to work with customers to understand their requirements and expectations.
• Courteous and calm under pressure.
• Professionalism, flexibility and customer focus
• Familiarity with Microsoft Office products 

Desired Skills:

• 2-5 Years’ technical help desk support
• Experience with Microsoft Exchange, Active Directory (AD), network equipment, VPN technologies, wireless access, SMS/WSUS or similar patch deployment software
• Familiarity with basic safety procedures
• Network systems and management
• Desktop operating systems, standard PC hardware
• Familiarity with both Windows and Linux Operating systems

Special Requirements:

• Must be a US Citizen.
• Must possess a valid driver’s license
• Ability to lift 50lbs
• Must be able to obtain and maintain a security clearance

Equal Opportunity Employer:

Geeks and Nerds Corporation is an Equal Opportunity Employer. We are pleased to consider all qualified applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, marital status, veteran status, disability, genetic information or any other legally protected classifications. Geeks and Nerds Corporation participates in E-Verify.

Wanted - Big Brains & Huge Hearts: We are looking for creative and passionate geeks, nerds, thinkers, tinkerers, and builders.

Geeks and Nerds is an innovative technology company that encourages ingenuity, defies the norm, fosters teamwork, and defines the future for our community and nation. We are an Employee-Owned company which means our dedicated team members are also the owners of Geeks and Nerds. When you join GaN, you are not an employee; you are the future owner of Geeks and Nerds.

Come join the company that develops innovative solutions that makes a positive difference in our community and nation. Come join the exceptionally talented and dedicated co-owners. Join a company of significance!