As one of the fastest-growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.
GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals. We celebrate differences in our employees and are committed to creating an inclusive environment for all. We hire the whole person and invite all employees to bring their authentic self to work. We are an Equal Opportunity Employer and are proud to employ a highly talented, diverse team.
We believe in supporting our communities and employees that have supported us throughout our growth. GadellNet is a Certified B Corporation, which means we are legally required to consider the impact of our decisions on our employees, customers, suppliers, community and environment. We believe in using our business as a force for good.
About the Position:
GadellNet is looking for top-tier Technical Support Engineers (Service Desk Engineers) to drive customer satisfaction through our technical support help desk. You will be the first point of contact for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.
We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency. Most calls will result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.
GadellNet serves businesses in multiple markets with outsourced technical know-how. We are past the start-up phase and poised for continued rapid growth. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make.
At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.
The job skills required for Technical Support Engineer (Service Desk Engineer) include Technical Support, Troubleshooting, Problem Solving, Communication Skills, Responsibility, Service desk etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (Service Desk Engineer). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (Service Desk Engineer). Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.