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Service Coordinator
$75k-96k (estimate)
Full Time | Specialty Trade in Construction 6 Months Ago
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Gable Signs & Graphics Inc is Hiring a Service Coordinator Near Baltimore, MD

Description

POSITION TITLE: Service Coordinator 

TEAM: Customer Care & Digital Operations

REPORTS TO: Field Service Manager

POSITION INTERFACE: All Gable Teams and Clients

FLSA Classification: Hourly, Non – Exempt

OBJECTIVE

Under the direct supervision of the Field Service Manager, this position will provide coordination of service between our clients and outsourced vendors. The Coordinator will be responsible for all front-end communications, troubleshooting and identifying of service-related issues, recording data, generating all service tickets, determining warranty and billable service orders, pre-invoicing and administrative support services.

KEY PERFORMANCE AREAS

· Receive incoming service maintenance calls.

· Schedule and coordinate service calls based on regions and importance. 

· Provide customers with minor technical feedback regarding service calls.

ESSENTIAL FUNCTIONS

· Schedule, track, and report current service schedules within the ERP system.

· To generate quotes, estimates, and invoices within the ERP system.

· Manage and deploy multiple service teams. 

· To work in tandem with the Field Service Manager for any extra ordinary equipment or manpower needs. 

· Collects and verifies all completed tracking logs are returned and filled out. 

· Develop Standard Operating Procedures to simplify service scheduling and service recording.

Requirements

OTHER DUTIES

The duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands described here are representatives of those needed to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the team member is regularly required to talk or hear. Ability to perform sedentary work which involves sitting for extended period of the time, but may also involve walking or standing for brief period. The team member is frequently required to use hands to type, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel and crouch. The team member may also be required to lift and/or move items. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job team member is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and condition such as fumes, dust and mist.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$75k-96k (estimate)

POST DATE

09/28/2022

EXPIRATION DATE

05/01/2023

WEBSITE

gablesigns.com

HEADQUARTERS

BALTIMORE, MD

SIZE

200 - 500

FOUNDED

1980

TYPE

Private

CEO

PAUL GABLE

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

Show more

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The job skills required for Service Coordinator include Scheduling, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Coordinator job description and responsibilities

Volunteer coordinators must use marketing tools such as outreach programs and emails to attract new customers and maintain relationships with existing customers.

01/10/2022: Galveston, TX

The service coordinator acts as the clients’ advocate, explains the available options to the clients, and keeps records of the services offered.

03/03/2022: Ogden, UT

A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.

02/08/2022: Bangor, ME

A residential coordinator oversees the daily operations of nursing homes, ensuring patients get to receive optimal care and service.

01/13/2022: Rapid City, SD

Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.

12/29/2021: New Bedford, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Coordinator jobs

A Service Coordinator works with a variety of healthcare professionals like Nurses to ensure their clients receive the best treatment possible.

01/08/2022: Petaluma, CA

A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.

02/06/2022: Charlotte, NC

May responsible to provide medically related social work services so that each resident may attain or maintain the highest practicable level of physical and mental health.

02/26/2022: Clarksville, TN

Service Coordinator may monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.

02/13/2022: Dallas, TX

Must provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.

03/05/2022: Saginaw, MI

Step 3: View the best colleges and universities for Service Coordinator.

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