TITLE: Customer Service Team Lead POSITION SUMMARY: The Customer Service Team Lead is responsible for ensuring all Customer Service Representative are trained and providing the best possible service to our customers. This position is responsible for all the day-to-day operational functions of the department. DUTIES AND RESPONSIBILITIES: Oversee the day-to-day operations of the Customer Service department: Establish and lead the day-to-day work activities of department team members Train and mentor team members Monitor performance and provide feedback for improvement using developed expectations on a regular basis Provide documentation for all performance feedback Oversee time keeping in system Staffing – scheduling, hiring, discipline, termination Take inbound payments Assist customers with general questions Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S 2 years’ experience in customer service, sales, or another related field required 2 years’ experience in a leadership position required Must be able to build good report with customers and co-workers Ability to prioritize and multitask Positive and professional demeanor Excellent verbal and written communication skills Microsoft Office Suite experience Dependable WHAT WE GIVE BACK: Competitive compensation package and 401k with profit sharing Wellness Time Off Competitive compensation and performance bonus structure. # Paid Holidays Paid Personal Purpose day Accrued PTO plan Medical, dental, vision, disability insurance, AD&D and Life Insurance Flex Spending, EAP, Wellness Plans, and Maternity Leave Stipend Year-end bonus program for ALL employees A company culture that places a premium on the employee experience including ongoing training, development and advancement opportunities. WHY YOU’LL LOVE WORKING HERE: Arivo is just getting started, but as part of its early success and its commitment to its employees, Arivo has invested in a cutting-edge workplace, with standard-issue sit/stand motorized desks with programmable settings and stand reminders, multiple collaboration areas, and full on-campus restaurant. From drinks, snacks, and a blazing WiFI system that enables work from the café, dedicated collaboration spaces, and comfortable breakout rooms, Arivo appreciates the importance of empowering its employees with an amazing workspace. In addition to our top-of-the-line facilities, Arivo cherishes top-down communication, meaning you won’t ever be left in the dark about what is going on in the company. Open communication between all employees and executives proves that we are here to support each other and work Please see our website: arivo.com/careers to learn more about Arivo and be enlightened by our employee experiences shown there NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate. Company Description Arivo is a young, rapidly growing, auto finance company who wanted to make getting an auto loan effortless for everyone involved. We built an organization that is constantly looking for ways to make the lending process simpler and improve service to customers, applicants, and dealers. Today, Arivo helps car buyers find and finance cars that match their needs and budgets - without the usual stress and uncertainty. With Arivo, customers can begin the process by filling out a simple online application or walking into a participating dealership. Either way, we work to understand each of our customers' needs and approve a loan tailored specifically to them. Then, we work with our extensive network of auto dealers to match customers with reliable, affordable cars that meet their needs. This unique approach makes it easy for Arivo customers to find and buy the right car with confidence. Every Arivo loan is designed to be simple, transparent, and fair - with terms that are easy to understand without hidden fees or conditions. Arivo Acceptance, LLC Arivo is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.