Overview

Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 18,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or in person. The specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

Responsibilities

Essential Duties and Responsibilities:

Supports functions of a multi-channel contact center.

• Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.
• Maintains a customer-centric environment in the customer service center area at Sally Cheever Girl Scout Leadership Center.
• Delivers fast and accurate information; creates cases and directs all issues without created solutions to the correct staff function/member using prescribed processes.

Provides high quality customer service.

• Ensures and provides quality service to both internal and external customers.
• Answers inquiries by clarifying desired information, researching, locating and delivering findings.
• Maintains contact center database by entering information accurately and quickly.
• Enhances organization reputation by providing a positive customer experience for all those contacted, either in person or by phone and email.
• Ensures all requests for information or help requiring follow-up are completed in a timely manner.
• Builds and maintains effective internal working relationships and supports teamwork in meeting organization goals.

Supports administrative functions.

• Processes membership and program payments through registers.
• Ensures all paperwork received is complete with all required information and sent to data entry in a timely manner per prescribed processes.
• Reviews and updates or develops solutions to frequently asked questions.
• Develops instructions for online registration, processes and helpful tips and hints.
• Performs additional duties as assigned in support of the council’s mission and goals.

Qualifications

Qualifications:

• Must have valid driver's license and reliable means of transportation. 
• Must be at least 18 years of age or older.
• Education/Experience: Associate’s degree or equivalent from two-year college or technical school; one year of customer service experience.
• Computer Skills: Must be proficient with computer and Microsoft Office (i.e., Excel, Outlook, and Word).

• Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.