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Desktop Support Technician

Plainview, NY | Full Time
Expired

Job Description

Future Tech Enterprise, Inc. is looking to hire a Technician who will provide computer installation, maintenance, and support services.

Responsibilities include:

  • Provide hands-on technical support to all staff and administrators
  • PC and hardware support including desktop & notebook computers, Apple iPads, Promethean interactive whiteboards, projectors, printers, telephones, etc.
  • Provide resolution and assistance to standard supported applications: MS Office, browser programs, antivirus and other supported proprietary applications and systems
  • Monitor and follow up calls in ticketing queue
  • Provide support for hardware/software issues in-person
  • Follow up on closed tickets to ensure customer satisfaction
  • Network access troubleshooting and repair including wireless
  • Confirm printer / shared storage / application access
  • Computer imaging
  • Transporting old and new machines between the technology office and other buildings
  • Log and update all calls into ticketing system
  • Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users

Requirements include:

  • A certification or equivalent work experience
  • Good understanding of computer systems, mobile devices, and other tech products
  • 1-2 years experience in hardware and software support
  • Ability to diagnose and resolve basic technical issues
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Readiness to learn and adapt
  • Strong knowledge of Windows 10
  • Strong knowledge of Apple iOS
  • Ability to troubleshoot hardware and software problems
  • Experience in K-12 or higher education field a plus
  • Knowledge of computer networking is a plus

About Us:

Future Tech is an award-winning, IT solutions provider with capabilities in 170 countries. We help companies maximize their full range of IT investments, delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, logistics, print management, data storage, and AI & Data Science.

Since its start in 1996, Future Tech has experienced rapid growth and become an IT partner-of-choice for global leaders in the aerospace, automotive, defense, education, energy, healthcare, and manufacturing sectors.

#LPIND

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Company Overview

  • Website ftei.com
  • Headquarters HOLBROOK, NY
  • Size 200 - 500
  • Founded 1996
  • Type
  • CEO ROBERT VENERO
  • Revenue $200M - $500M
  • Industry Software & Networking
  • About future tech enterprise, inc.
  • Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports. Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019). Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global ... leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors. We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science. Future Tech offers additional support services, including technology training and staff augmentation. Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM). A short list of Future Tech's industry certifications/awards includes: - Dell Technologies Federal Growth Partner of Year 2020 - NVIDIA Partner of the Year Professional Visualization 2019 - 2019 Partner of the Year APC by Schneider Electric - ISO 9001:2015 - Certified - AS 9100 Rev D. Certified - NIST Certified - HIPAA Certified - Member of Forbes Technology Council - Dell Technologies Titanium Partner - VMware Partner - HPi Elite Partner - Lenovo Global Platinum - Apple Value Added Reseller Partner - Nutanix Preferred Partner - Winner HP's Federal Partner in 3D Print Premier Program Award - One of 8 companies nationwide certified as HP Education Specialist Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com Email - info@ftei.com | 631-472-5500 More

Skills for Desktop Support Technician

The job skills required for Desktop Support Technician include Customer Service, Technical Support, Installation, Computer Systems, Mobile devices,and Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Desktop Support Technician

The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a Client Technologies Technician Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

How to Become a Desktop Support Technician

If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

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