Future Tech Enterprise, Inc. is looking to hire a Technician who will provide computer installation, maintenance, and support services.

Responsibilities include:

• Provide hands-on technical support to all staff and administrators
• PC and hardware support including desktop & notebook computers, Apple iPads, Promethean interactive whiteboards, projectors, printers, telephones, etc.
• Provide resolution and assistance to standard supported applications: MS Office, browser programs, antivirus and other supported proprietary applications and systems
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Follow up on closed tickets to ensure customer satisfaction
• Network access troubleshooting and repair including wireless
• Confirm printer / shared storage / application access
• Computer imaging
• Transporting old and new machines between the technology office and other buildings
• Log and update all calls into ticketing system
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users

Requirements include:

• A certification or equivalent work experience
• Good understanding of computer systems, mobile devices, and other tech products
• 1-2 years experience in hardware and software support
• Ability to diagnose and resolve basic technical issues
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Readiness to learn and adapt
• Strong knowledge of Windows 10
• Strong knowledge of Apple iOS
• Ability to troubleshoot hardware and software problems
• Experience in K-12 or higher education field a plus
• Knowledge of computer networking is a plus

About Us:

Future Tech is an award-winning, IT solutions provider with capabilities in 170 countries. We help companies maximize their full range of IT investments, delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, logistics, print management, data storage, and AI & Data Science.

Since its start in 1996, Future Tech has experienced rapid growth and become an IT partner-of-choice for global leaders in the aerospace, automotive, defense, education, energy, healthcare, and manufacturing sectors.

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Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.