Description

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military. 

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton. 

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

OVERALL RESPONSIBILITY:

The Office Coordinator is a professional who manages office communication and facilitates key tasks in a manner that is consistent with the company values and operating philosophy.

ACCOUNTABILITIES: 

• Customer Service and Office Coordination: Coordinates incoming inquiries through ticketing system, assigning tasks to other members of the team, and communicating back to customers as needed. Processing paperwork, maintaining records, order entry, meeting minutes, reporting, supply ordering and all other general office support related tasks for the aftermarket group as assigned. 
• Field Service, Parts and Technician Support: Prepares job paperwork and performs customer interactions, including technician job files, quoting, sales order entry, invoicing, and filing. Facilitating sales orders following order entry to completion.
• Training: Assist aftermarket managers in arranging and maintaining technician training (both in house and traveling).
• Safety, Equipment and Warranty Liaison: works in conjunction with appropriate Fulton teams to communicate with internal and external customers. Manage department tool and safety equipment inventory. 

Requirements

QUALIFICATIONS (Education, Certifications and Required Experience): 

• 2-4 years experience in a customer service or coordination role, preferably at a manufacturing facility. Prior safety or warranty coordination preferred. Associates degree or higher preferred.
• Possess a solid skillset of Microsoft Outlook; PowerPoint; Word and Excel software applications. Ability to adapt to several other application platforms.
• Reliable, self-starter with extreme attention to detail, strong organizational and excellent interpersonal skills,. Demonstrated ability to consistently produce high volume, high quality work and the ability to handle multiple tasks simultaneously in a dynamic and fast-moving team environment. Ability to work with minimal direction, independently or with the team.
• Willing to assume increasing levels of responsibility and have a strong desire for professional continued self-improvement. Ability to determine priorities of non-routine situations and participate and lead miscellaneous projects or initiatives as needed, including providing support and interacting with department staff and all levels of management. 

DEMONSTRATED CRITICAL COMPETENCIES: 

• Communication - Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing. 
• Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it. 
• Customer Orientation - The ability to demonstrate concern for satisfying ones' internal and/or external customers. 
• Thoroughness - Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. 
• Flexibility - Openness to difficult and new ways of doing things; willingness to modify one's preferred way of doing things.

PHYSICAL REQUIREMENTS: 

Repetitive Motion - Substantial movement/motion of the wrists, hands and fingers. 

Sitting - The body is supported by buttocks and back and employee needs to remain seated for extended periods of time. 

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.