SUMMARY OF POSITION:

The Customer Service Representative will be responsible for fielding incoming calls and emails, processing of orders, receiving, shipments and aiding in the continuous growth of the Company. This is NOT an office job strictly. The person will be in the warehouse looking at material, helping to unwrap coils and anything else that is needed. The Customer Service Representative's responsibilities include but are not limited to:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide thorough and accurate response to email and caller inquiries to internal and external customers.
• Collecting and reporting sales customer information and issues.
• Review incoming orders for accuracy and integrity.
• Assist customers receiving and delivery information when required.
• Accurately manage purchase orders and procurement match.
• Follow up on ship dates to ensure timely delivery and expedite as needed.
• Punctuality in regards to all assigned duties.
• Proactively handle tasks within company as well as throughout assigned sales territory.
• Maintain an organized workplace and schedule to ensure quality performance.
• Understand customers business, requirements, and expectations to make value-added recommendations.
• Objectively address issues to resolve beneficially
• Cycle counts, location sheet updates, stock transfers and scanning and saving all paperwork
• Additional duties as assigned.

EDUCATIONAL REQUIREMENTS:

• Working knowledge of Microsoft office suite; especially Excel
• Strong oral and written communication skills.
• Must be able to read, write and perform basic math.
• Resourceful, well organized and dependable.
• Any combination of 2 to 5 years in customer service.
• Excellent communication skills.
• High School or Equivalent

PHYSICAL DEMANDS/WORK ENVIRONMENT:

While performing the duties of this position, the employee is required to stand; walk; and reach with hands and arms. The employee is frequently required to walk with alternate standing. While performing the duties of this position, the employee is subject to a dry, sometimes dusty environment . The noise level in the work environment is usually moderate.