GENERAL SUMMARY: 

Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines with an emphasis on customer satisfaction and competency in dealing with a diverse patient population. 

This job could involve assisting with routine patient care but is primarily a clerical/secretarial focused role. Ideal candidates will have experience working in an office environment, preferably in the healthcare field. 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Timely registration of patients for outpatient rehab services. 
• Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history. 
• Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages. 
• Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily 
• Schedules patients for first available appointment based on patient’s availability 
• Performs charge entry on a daily basis keeping account information up to date. 
• Maintains supply of charts, office supplies, and forms. 
• Generates daily schedules for facility, therapists, and techs. 
• Courteously answers inquiries by phone or in person and directs guests appropriately. 
• Answers routine questions regarding departmental policies and procedures. 
• Sorts and distributes incoming mail. 
• May instruct patient and families regarding therapy schedules and registration procedure. 
• Inform outpatients and families regarding insurance benefits. 
• Perform routine clerical functions such as photocopying faxing and filing. 
• Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans. 1
• Assist in the stocking of linen and removing soiled linen from OT/PT department. 
• Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed. 
• Assist in the cleaning of the OT/PT departments. 
• Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
• Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary. 
• Order and stock routine supplies/equipment for OT/PT department. 
• Work cooperatively with others to meet team and organizational goals. 
• Plan and act with internal and external customers in mind. 
• Promote positive relationships through effective communication. 
• Seek to understand and improve work-related processes. 
• Attend department staff meetings and in-services. May complete and distribute staff meeting minutes. 
• Observe all hospital and department policies. 
• Perform other related duties as requested.