Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary: Market Manager responsibilities include developing long-term relationships with a portfolio of real estate partners, connecting with key business executives and stakeholders. This position will liaise between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The incumbent will manage and develop partner accounts to initiate and maintain favorable relationship with clients, and is responsible for meeting sales objectives and growth of assigned accounts.

Responsibilities:

• Be the primary point of contact and build long-term relationships with real estate partners.
• Develop a trusted advisor relationship with key accounts, partner stakeholders and executive sponsors.
• Take daily actions to open and foster real estate relationships and to drive sales production (orders and sales) that meet company requirements.
• Ensure the timely and successful delivery of our solutions according to partner (and customer) needs and objectives.
• Contribute to national relationships in your territory (ex. Anywhere or HSoA agencies in your market).
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics; enter all sales related activities into company designated CRM.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, and representing our brand(s) at industry events.
• Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis.
• Help partners through email, phone, online presentations, screen-share and in person meetings.
• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

Minimum Experience required: 5 years of experience and proven results in a sales capacity, 2 years of experience in home warranty and/or real estate industry preferred

Required Skills:

• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail