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Fresh Consulting
Menlo Park, WA | Contractor
6 Months Ago
Technical Support Engineer
Fresh Consulting Menlo Park, WA
Contractor | Business Services 6 Months Ago
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Fresh Consulting is Hiring a Technical Support Engineer Near Menlo Park, WA

Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. We’ve been growing fast and need someone to help us continue to manage the delivery of high-quality work in a fast-paced environment. 
See more at freshconsulting.com

Visit freshconsulting.com/portfolio to see our project work across several industries.
View and apply to all jobs - https://freshconsulting.applytojob.com/apply/ or visit freshconsulting.com/careers

Title: Support Engineer
Duration: 1 year with high possibly of extension
Location: Menlo Park, CA or Bellevue, WA
Benefits: Employee benefits at 100% including Medical, PTO, Holiday Pay, 401K Plan and much more!
Hours: Minimum 40 Hours/Week 

Role:
- You are a solutions expert providing technical support to application developers regarding the companies API technology, new applications, and bug fixes to gain customer confidence and empathy. 
- Follow up with urgency on incoming customer support cases and train customers on product lines and capabilities. 
- Build strong rapport with customers and prospects by communicating solutions to various technical issues. 
- Educate and train customers on existing product capabilities and documentation through scheduled conference calls, and demos. 
- Using the ticket management system to manage cases and document thoroughly. 
- Develop relationships with technical points of contact from customers. 
- Work with product management and deliver customer feedback for development and sales functions. 
- Maintain support documentation, and add to the creation knowledge base articles and updating of technical documentation. 
- Possesses strong understanding of programming concepts and Application Programming Interfaces (APIs). 
- Respond to and triage support questions and support requests.
- Communicate and escalate issues to the proper engineering teams or owners for resolution.
- Use data tools to investigate problems and correlate them to release events or code rollouts.
- Extract relevant information from log files and other sources to identify owners or root causes.

Skills:
- 3 years in software development, technical support and/or DevOps role.
- Experience navigating API documentation and constructing API queries and system rules to achieve customer requirements. 
- Outstanding problem solving using standard Root Cause Analysis approach.
- Professional experience in customer service, help desk, support or other technical roles.
- Basic fluency in Python and PHP.
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications.
- Ability to work in a complex ecosystem with many layers of systems, services and tools.
- Support a rotating engineering on-call support schedule.
- Ability to think critically and problem-solve.
- Excellent organizational and time management skills.
- Results-oriented, self-directed, and inquisitive.
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
- Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities.
- Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment.
- Communication – understand user’s questions and communicated well with users and engineers in the team.
- Understand some technical of ML or system or can, this will ensure candidate success in this role, the more technical questions candidate can answer, the more success they are.

Preferred Skills:
- Interest in building experience and knowledge for a full-time software development role.
- Basic fluency in C and familiarity with basic development tools.

Education: BSCSE or related or equal years of experience.

***Must be authorized to work with no visa transfer or sponsorship now or in the future***

FRESH--
- Work on engineering and research assignments with F500 companies and startups.
- The relationships that we have created with our clients are one of a kind.
- We help solve problems in many technologies focusing on R&D, product development, and manufacturing.
- We work at the most cutting-edge and latest technologies from AR/VR to Autonomous technologies.
- Closely working with our clients, we believe that long term investments are extremely important to maintain the culture we together have created.

We’re a handpicked team of Engineers, digital strategist, designers, and developers united 
together in creating a fresh experience. Whether we are strategizing, designing, developing, or analyzing, our integrated team works as an extension of yours to improve your impact, your usability, and your customer conversion. In the process, we collaborate with you to get to know your business, understand your industry, and incorporate your big ideas into memorable experiences that keep your customers coming back for more.

Fresh Consulting is a participating E-Verify company.

freshconsulting.com

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

POST DATE

09/22/2022

EXPIRATION DATE

12/12/2022

WEBSITE

freshconsulting.com

HEADQUARTERS

BELLEVUE, WA

SIZE

100 - 200

FOUNDED

2007

TYPE

Private

CEO

JEFFREY DANCE

REVENUE

$10M - $50M

INDUSTRY

Business Services

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Fresh Consulting provides UX design, software development and team integration services for websites, mobile apps and enterprise systems.

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Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Taking ownership of customer issues reported and seeing problems through to resolution

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Technical support engineers require a variety of hard skills and soft skills.

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Step 3: View the best colleges and universities for Technical Support Engineer.

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