Offer a genuine greeting Retrieve and confirm information Confirm special requests Appointment taking and knowledge of services Establish credit for both resort guests and non-resort guests Present spa itinerary for packages/multiple services (more than 2) Complete amenity sheets Introduce spa attendants or assure escort if attendant not available Offer a genuine greeting Inquire about stay and thank guest Confirm method of payment Verify charges including additions and retail purchases Meet/exceed retail goals Ascertain future bookings Collect locker key and amenity supplies Thank guest ADMINISTRATVIE DUTIES: (50%) Complete AM/PM checklists Swipe in/out Sign for keys at security Pick up bank Review memos and log book Receive information passed on from previous shift Run evening reports Check comments and preferences Cash out and balance bank Handle questions, problems and complaints Check the spa mailbox Spa knowledge about the resort and all services offered Group Resume Know the telephone functions Leave voicemail messages for guests Research lost and found items for guests Send a fax Moonlight massages Guest treatment confirmations Removing Bio Hazard materials Know the philosophy of the spa Core Standards Assist coworkers and managers Completions of glitch reports Ability to call a crunch Headset/CD distribution Guest waiver/release sign-in Working varying shifts based on business levels including weekends and holidays GREETING THE GUEST (15%) Offers a genuine greeting (Welcome or welcome back to the resort). Use the guests surname (once learned, use at least 3 times). Locating the reservation Verifying the information on the registration screen (treatment, time, and request specifications). Offering an “upsell” alternative. Describing treatment Explaining upgrade if applicable Establish credit – Pays Own Account Direct Bill to Room Master All Charges Gift Certificate Verifying and Issue the correct apparel and locker key Offer assistance and escort to the locker area Explain, in brief the facilities and where everything is located Explain whether therapist will collect the guest for treatment Offer a pleasant treatment GUESTS CHECKING OUT OF THE SPA (5%) Ascertain a sincere greeting BEFORE the guest reaches the desk Ascertain the satisfaction of the guest’s treatment (Was there anything we could have done to make your spa visit more enjoyable?) Inquire about additional treatments for alternative days Inquire about charges which may not have been posted yet Presenting the account for guest review Ascertain method of payment Book additional services and retail purchases Doing the utmost to ensure guest departure is smooth Thank guest for visiting the spa and offering an expression of a return visit Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf