At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

This is a unique opportunity to join one of Chicago’s fastest-growing startups that is reshaping the logistics industry. FourKites is looking for a Design champion that will take our products to the next level. The right candidate will live and breathe design that speaks to our customers and guides them through the product experience. You will explore and evaluate possible design solutions that address user needs; test solutions for viability through a range of qualitative and quantitative methods; measure design and user performance to plan for future iterations; work closely with PM and engineering teams to optimize solutions for success and bring to market.

About you

• Compelling storyteller, able to build empathy and convey the mindset of users to the broader organization.
• Stellar portfolio that demonstrates great typography, layout and motion—all of which showcases creative problem solving through the lens of a compelling visual identity.
• Ability to ask meaningful and impactful questions.
• Excellent listener with keen attention to detail.
• Love collaborating with others; they should also love collaborating with you.
• Naturally inquisitive and love solving problems.
• Embrace ambiguity.
• Learn from failure.
• Passionate about building, prototyping, and continually evolving digital products throughout the product lifecycle.
• You can convey concepts through sketches, flows, wireframes, clickable interactive prototypes, etc. 
• You’re a systems thinker; you can logically visualize complex systems and user interaction flows. 
• You have the ability to learn new tools and do self-guided work within a fast-paced environment.

Responsibilities

• Works with the Quad (Product Owner, Engineering lead, QA) to prioritize features and product enhancements that meet customer needs and deliver value to our users and the business.
• Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, evaluating current state experiences and areas of competitive disadvantage, designing concepts and prototypes.
• Plans and conducts user research, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with PM and Engineering.
• Facilitates design thinking workshops with customers and internal stakeholders.
• Translates business requirements and user needs into tangible interaction design through detailed user flows, wireframes, and interactive prototypes.
• Mentors and trains junior UX team members to ensure quality of design delivery within the product team and beyond.
• Work with all UX team members to streamline processes, workflows, and templates in support of lean and agile methodologies.
• Stays abreast of design innovations in Supply Chain, UX best practices, interaction design trends and patterns, and tools/topics of interest to the UX community.
• Contributes thought leadership and evangelizes the value of UX to the broader business through lunch & learns, workshops, and other activities.

Qualifications

• Firm understanding of human-centered design and design thinking techniques.
• 8 years of work experience in a product design/visual design/UX role.
• Demonstrated understanding of design, usability, and research best practices and standards.
• Familiarity with web accessibility guidelines and standards (e.g., AA and ADA) is preferred.
• A portfolio of work that demonstrates process/approach and the ability to communicate informed design rationale and value.
• Familiarity with delivering UX artifacts within an agile or lean framework (e.g., design sprints, dual-track agile); prior experience working with a product team is preferred.
• Knowledge of Atlassian JIRA and Confluence platforms for agile collaboration and workflow management is preferred.
• Experience with current design and rapid prototyping software, specifically Figma or other design tools.
• Practical knowledge of analytics/behavioral analytics tools such as Pendo and HotJar preferred.
• Experience with qualitative and quantitative user research methods.
• Experience with A/B and multivariate test design and analysis.

This position services a federal government contract and is subject to federal government background screening and drug testing requirements. The successful candidate must be able to complete testing for illegal use of drugs, including but not limited to marijuana.

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

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