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Duty Manager

Four Points Auckland, MA
Other | Accommodations 6 Months Ago

Job Number 22188976
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Start Your Journey With Us

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

 

About the role

Reporting to the Front Office Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager. 

 

You will:

  • Process all guest check-ins, verify guest identity, form of payment, assign a room, and activate/issue a room key. 
  • Set up accurate accounts for each guest according to their requirements and ensure rates match market codes and document exceptions. 
  • Secure payment prior to issuing room key, verify/adjust billing, compile and review daily reports/logs/contingency lists and complete cashier and closing reports. 
  • Accommodate guest requests, contacting appropriate staff if necessary and follow up to ensure requests have been met. 
  • Assist the Front Office Manager in training, evaluating, counseling, motivating and coaching employees.

 

About you

  • Previous hospitality experience within the Front Office department is essential.
  • Current LCQ, First Aid certificate or General Manager's Certificate are an advantage.
  • Positive attitude and the flexibility to confidently respond to a range of different work situation.
  • Ability to work well in a team and independently.
  • Ability to problem solve.
  • Flexibility to work all shifts including weekends.
  • Physical fitness.
  • Full NZ driving license essential.
  • Opera experience is essential.
  • MUST be eligible to work in New Zealand

 

We can offer you

  • Competitive salary and benefits
  • Staff meal on shift
  • Discounted staff parking
  • Discounted coffee
  • ‘Life With the Works’ – our FlexiFutures program designed for a more fulfilling and flexible workplace
  • Discounted accommodation for all Marriott properties throughout the world
  • Discounts on food and beverage in all outlets of the Hotel
  • Unlimited career and development opportunities

 

At Marriott, we’re exploring the world we live in and all its possibilities.  Where will your journey with Marriott take you?  

 

APPLY NOW!  We look forward to hearing from you!

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

WEBSITE

four-points.marriott.com

HEADQUARTERS

WEST HURLEY, NY

SIZE

200 - 500

FOUNDED

2005

CEO

LUCAS MONROE

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Show more

Four Points
Other
6 Days Ago
Four Points
Other
$32k-54k (estimate)
3 Weeks Ago
Four Points
Other
$85k-111k (estimate)
3 Weeks Ago

The job skills required for Duty Manager include Guest Service, Front office, Coaching, Flexibility, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Duty Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Duty Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Duty Manager positions, which can be used as a reference in future career path planning. As a Duty Manager, it can be promoted into senior positions as a Retail Store Planning and Construction Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Duty Manager. You can explore the career advancement for a Duty Manager below and select your interested title to get hiring information.