Foundation Systems of Michigan is growing rapidly and seeks a proven Service Technician. FSM has been Michigan’s largest and most respected Foundation Repair and Basement Waterproofing contractor for more than 12 years. We are proud to have been awarded the Better Business Bureau Torch Award for Ethics, recognizing our commitment to ethics and integrity with our customers and the community. We have also been awarded with Angie’s List Super Service Award for 8 consecutive years.

Our Service Technicians inspect company-provided and self-generated leads for servicing preexisting equipment installed by Groundworks and close sales in the basement waterproofing and foundation repair field. At Groundworks Companies, we provide qualified, high-quality leads-appointments, so there is minimal to no cold calling required!

What we provide for our employees:

• Bi-weekly Pay – Hourly plus potential for commission
• Full-time nonseason work!!!
• We provide warm leads pre-scheduled based on your availability.
• Superior training will ensure you start with immediate success
• Competitive and rewarding, family-oriented culture
• Advanced leadership training opportunities
• World-class training and support

Job Responsibilities:

• Travel to a customer’s home on a pre-set appointment using a company vehicle.
• Build rapport with homeowners and professionally represent the Company.
• Perform yearly maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnosing and fixing any issues.
• Exhibit clear communication skills during homeowner interactions.
• Based on the diagnosis, recommend products or services to enhance and protect the customer’s home.
• In some cases, install the additional products purchased by customer.
• Adhere to safety/health regulations and procedures when carrying out construction operations
• Examines work done by the company and determines potential warranty or non-warranty work.
• Recommends additional products and services to enhance or improve original installation, or remedy a potential issue.
• Responsible for communicating to service manager job completions or complications, and completing and submitting all necessary job paperwork on-time
• Follows up with customer within 48 hours until all concerns are resolved

Job Requirements:

• Construction/Home Improvement experience preferred.
• Ability to establish positive rapport with customers.
• Skill in operating construction equipment and/or power tools.
• Strong communication skills and attention to detail.
• Troubleshooting and Problem solving.
• Comfortable working in confined spaces.
• Ability to pass pre-employment screening, to include a background check.
• High school diploma or GED preferred or equivalent experience.
• At least one year of sales experience preferred.
• An equivalent combination of education and experience to illustrate a proven track record
• Prepare predetermined packaging needs.
• Organize all shipping and receiving needs.
• Prepare product pump assemblies (kitting) as directed by the Production Manager and/or Shipping / Receiving Lead.
• Operate a metal cutting band saw both safely and at predetermined productivity levels. • Resolve specific machine, tooling, and set-up problems.
• Tack welding experience a plus
• All other duties as necessary

Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Commission pay

Experience:

• sales: 1 year (Required)
• construction: 1 year (Required)

License/Certification:

• driver's license (Preferred)

Work Location: In person