Position: Customer Operations Coordinator

Job Description:

Forward Air TLS is looking for a solutions-oriented Customer Operations Coordinator. Operations Coordinators are the face of Forward Air to our customers operations teams and are focused on providing best in class customer service to a portfolio of accounts, helping customers move their inventory efficiently and effectively. Operations Coordinators build upon existing relationships with customers through constant communication with customer contacts as well as our customers vendors. Communication with customers include, but are not limited to, discussions on market trends and negotiating of rates based on the market, how Forward Air TLS can add value to their transportation network and identifying and resolving issues.

Core Duties & Responsibilities:

• Develop relationships with customer contacts and vendors
• Manage daily shipments from start to finish, ensuring our customers’ expectations are met
• Identify, communicate, and provide potential solutions to customers and vendors
• Work cross functionally to support our customers and carriers
• Prioritize and multitask to ensure internal and external requests are handled promptly, professionally, and effectively
• Continuous improvement initiatives to better our customer and carrier operations
• Establish and follow department and customers SOP’s
• Other duties as assigned

Qualifications:

• Bachelor’s degree preferred, but not necessary
• Customer service experience
• Strong team player that thrives in a fast-paced environment
• Must be flexible to work weekends as needed
• Excellent written and verbal communication skills

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced, transactional environment
• Have strong time management skills and the ability to work well under pressure
• Ability to communicate effectively with all levels of operations
• Strong team player that thrives in a fast-paced environment
• Excellent problem-solving skills, often in ambiguous situations

Forward Air is an Equal Opportunity employer.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication