Summary & Position Responsibilities

The Fortis Lead Teller is responsible for providing high quality client service by meeting the needs of customers in an efficient and friendly manner. This individual will report to the Branch Operations Manager in our Lakewood, CO branch and will be given tremendous opportunity to learn and grow within the Banking industry.

Responsibilities

• Operate a teller cash drawer and process lobby transactions such as deposits and withdrawals, loan payments, wire transfers and other transactions
• Maintain an advanced working knowledge of the complete line of products and services that Fortis offers
• Maintain new and existing accounts by conducting maintenance transactions and closing accounts
• Balance the cash vault and ordering/selling cash and foreign currency
• Oversee and perform audit certifications on a monthly, quarterly, semi-annual, and annual basis.
• Maintains customer confidence and protects bank operations by keeping information confidential
• Work with the other departments on specialty projects
• Other duties as assigned

Position Qualifications

Minimum Qualifications

• 3-5 years experience in a cash-handling, customer service role in a banking environment
• Proven PC skills, highly proficient in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong problem solving skills with the ability to offer recommendations and/or solutions to client inquires/issues
• Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate assistant coverage is provided to the group
• Ability to maintain a high level of professionalism