What are the responsibilities and job description for the Application Support Engineer position at FORTIRA INC.?
Job Description
Please email your updated resume if interested in a WORD format.
Position: Application Support Engineer
Duration: Ongoing long term contract on W2
Location: Princeton, NJ
Job Description:
Application Support Engineer
Experience: Minimum 2 - 5 Years of Experience.
Qualification: To be qualified for this role, you should hold a Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering.
Good communication skills needed.
ITIL Certification will be an added advantage. If you’re naturally a helper, enjoy assisting people with application issues and can explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Basic AWS Knowledge is must.
Able to work in any Shifts between 9 AM ET to 8 PM ET. (Standard 8 hours only)
Requisites:
Performing analyses on software application functionality and suggesting improvements.
Consulting with the software development team and clients to improve application performance.
Establishing the root causes of application errors and escalating serious concerns to next level.
Documenting processes and monitoring application performance metrics.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Monitoring jobs 24/6 through Job runner ( We use SOS Berlin job Scheduler )
Hands-on experience in Linux, SQL and basic Batch Scripting knowledge.
Service Now Ticketing System : Open, close and follow-up on Tickets raised.
Take responsibilities to Open and close incidents at regular intervals. Ensure all issues are properly logged.
Timely and Properly escalation is required incase of unresolved issues to appropriate internal teams.
