Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

• Interacts through telephone/SMS/chat/email communication to provide needed support, quickly identifying customers’ needs while showing empathy for customers situation.
• Communicates through direct conversations with internal and external customers and conveys needed information clearly.
• Resolves issues with escalated situations in a friendly, courteous manner.
• Support of other departmental duties as assigned.
• Handled inquiries or complaints
• Ability to analyze, organize and present metrics data in Excel and PowerPoint
• Exercise time management skills
• Ability to end the conversation with confirmed customer satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be)

Qualifications

• 3-4 plus years’ customer service experience required; experience in a call center environment required. Experience using 3-4 systems/programs simultaneously. Bi-Lingual in Spanish/French a plus
• Requires some knowledge of a specialized function or skill
• Ability to thrive in a fast-paced, rapidly changing, high volume work environment
• Clear and articulate communicator, both verbal and written.
• Ability to shift between priorities
• Problem solving skills
• Ability to multi-task using a telephone and computer

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

All your information will be kept confidential according to EEOC guidelines.