Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.

• Communicates clearly, through direct conversations with the customer, and conveys needed information in a way the customer can understand, while showing empathy for customers situation.
• Resolves escalated situations in a friendly, courteous manner.
• Always pleasant and friendly. Can nurture strong, long-term relationships with any customer or branch representative.
• Ability to multitask using various applications to perform assigned tasks, including processing, logging, and routing claim documents, mail, and claim letters between customer calls.
• Display a consistently positive, professional, and cooperative tone with customer, contacts, and co-workers.
• Communicate with other departments and external administrators via email/telephone/fax, to inquire about claim status or documents pending review.
• Works as a team with co-workers, paying close attention to detail and resolving issues in the best interest of the customer, store representative and the company.
• Remain flexible to work various shifts and be willing to learn all lines of business within the department and occasionally assist other units within the company.
• Establish claims by inputting data from claim documents received from various queues.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

• 1 plus years of customer service experience required; experience in a call center environment preferred.
• Experience using 1-2 systems/programs simultaneously.
• Bi-Lingual in Spanish/French a plus.
• Excellent interpersonal and customer service skills.
•  Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
• Clear verbal and written communication skills.
• Basic to moderate skills in Word, Excel, and Outlook and other Microsoft Applications.
• Problem solving skills.
• Ability to multitask using various applications and channels of communication.
• High School Diploma or equivalency required
• Ability to work 9:30am-6pm on weekdays.

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.