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Job Description

Position Summary:

The role of the Office Manager oversees and manages the daily activities of the practice from managing staff to handling member interactions. Ensures efficient operations, service delivery and expense control. Develops and implements procedures for all practice activities. Responsible for collaborating with leads and Foresight leadership to execute on business strategies

 

Duties and Responsibilities: 

  • Manages the day-to-day people and process operations of the practice
  • Develops and implements policies and procedures to ensure efficient business operations
  • Collaborates with leads and leadership to execute business strategies
  • Coordinates resources to troubleshoot, determine best solutions and solve problems
  • Tracks and analyzes operational costs and monitors budget 
  • Recruits, supervises, mentors, trains and coaches office staff and delegates assignments to ensure maximum productivity
  • Manages project/department milestones and goals to ensure goals are met and adhering to approved budgets
  • Manage and develop vender/supplier relationships
  • Greet members who enter the practice with warmth
  • Resolve member complaints and concerns with empathy and respect
  • Work as a team to ensure the practice runs effectively and meets objectives

 

 

 

Education/Work Experience: 

  • Bachelor’s degree or equivalent experience
  • 5 years of experience in a busy, dynamic practice environment 

  

Supervisory Responsibilities: 

  • Recruits, interviews, hires, and trains new staff
  • Oversees the daily workflow of the department
  • Drives overall operational excellence with a strong focus on efficiency
  • Provides constructive and timely performance evaluations
  • Handles discipline and termination of employees in accordance with company policy

 

 

Skills/Abilities:

  • 3-5 years of experience working in a managerial position in a clinical or medical setting
  • Strong understanding of healthcare administration and management
  • Familiar with administrative software for healthcare systems (Athena preferred)
  • Excellent verbal and written communication skills
  • Strong leadership and organizational skills
  • Excellent customer service with a client focus
  • Flexible to work weekends and overtime where required
  • Able to sit, stand and move around for long hours at a time

 

Physical Requirements/Work Environment: 

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time  

Skills for Office Manager

Career Path for Office Manager

The following is the career advancement route for Office Manager positions, which can be used as a reference in future career path planning. As an Office Manager, it can be promoted into senior positions as an Office Manager Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Manager. You can explore the career advancement for an Office Manager below and select your interested title to get hiring information.