What are the responsibilities and job description for the Field Service Technician position at Food Management Search?
FIELD SERVICE TECHNICIAN
The Field Service Technician will be responsible for the installation of company machinery and assisting customers with problem resolution.
ESSENTIAL FUNCTIONS:
- The Field Service Technician will be responsible for installation, start-up services, operation instruction and maintenance, on industrial equipment used in woodworking, plastics, and advanced material processing.
- Report the results of work performed, problems encountered, and customer satisfaction in written service reports to the Service Manager and Sales Engineer .
- Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches.
- The Field Service Technician will assist in training other company personnel such as other Field Service Representatives, and the customer in the use, operation, adjustments and proper maintenance procedures of equipment.
- Assist in customer presentation and demonstration as requested by the Regional Service Manager.
- Be willing to continually learn the latest installation/maintenance procedures and techniques.
QUALIFICATIONS:
- The Field Service Technician will have Two years of electronic technical school or equivalent experience
- Associates Degree preferred.
- Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience
- Valid driver’s license
- Willing to travel 100% to Customer Sites, by Automobile or Airplane as needed
SKILLS & ABILITIES:
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills, both oral and written
- Self-starter and self-reliant
- The Field Service Technician will have Excellent Problem Solving Skills
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