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Service Advisor
$108k-138k (estimate)
Full Time | Wholesale 8 Months Ago
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Foley Equipment is Hiring a Service Advisor Near Olathe, KS

The Role

The Service Advisor will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process as well as assisting in the day-to-day operations of the department. 

Job duties:

  • Understand safety policies, procedures and regulations as it relates to the service department and Foley policy.
  • Learn and understand the culture and philosophy of how the service department handles business, customer interaction, resolving customer disputes, quoting, pricing philosophies, and employee management.
  • Manage the customer communication from initial call to invoice to deliver industry leading customer experience. Communicate quotes, understand customer expectations and make repair recommendations.
  • Manage the overall work order process. Open and maintain work orders and segments; have accountability for proper coding of labor, warranty codes, and structure of the work order. Ensure alignment with current processes.
  • Assist Shop/Field Managers:
    • to meet customer deadlines for repairs and preventive maintenance
    • in warranty determination, decisions, customer communication and submission
    • with supporting internal service work
  • Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed.
  • Coordinate outside services including issuing purchase order, processing invoice, and establishing expectations.
  • Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

  • Mechanical experience or technical aptitude
  • Experienced in delivering positive customer service/interaction
  • Strong computer experience
  • Strong organizational and process management skills
  • Exemplary written and verbal communication skills
  • Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment

What will put you ahead:

  • Associates degree (A.A.) or equivalent, from two-year college or technical school
  • Previous experience in a shop environment

What we can offer you:

  • Competitive pay
  • 401(k) with matching
  • Full insurance benefits starting day one of employment for full time employees
  • Holiday, PTO, and Parental Leave
  • Casual dress attire
  • Family-owned company where you’re more than just another employee

About Foley Equipment:Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley’s 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.*At this time, Foley does not participate in any Visa sponsorship programs.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$108k-138k (estimate)

POST DATE

07/27/2023

EXPIRATION DATE

07/05/2023

WEBSITE

foleyeq.com

HEADQUARTERS

SAINT JOSEPH, MO

SIZE

50 - 100

FOUNDED

1940

CEO

LARRY BAHR

REVENUE

$5M - $10M

INDUSTRY

Wholesale

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About Foley Equipment

Foley Equipment is more than just another place to work. As a 3rd generation, family-owned company where youre more than just another employee, our passion for our people is evident in everything we do. Whether you want to work with construction machinery, engine, rental, power generation, trucks, machine technology, navigation or in the office, we have the career opportunity for you! Were a diverse company dedicated to empowering progress. We are widely recognized for quality, value and a commitment to excellence. This comes from our focus on people, our dedication to our customers and our un...wavering commitment to our values across our 15 locations in Kansas and western Missouri. The Foley Industries group of companies includes products and services in construction, engine, rental, power generation, trucks, machine technology and navigation. And the career opportunities are just as broad and include shop and field service technicians, finance and accounting professionals, inside and outside sales, sales and service coordinators, drivers, administration and management. You'll Like The Place...And The Pay. Foley employees are part of a nearly 80 year heritage, delivering an ever-increasing, broad range of products and services. At Foley, we foster a culture that attracts the very best, so we deliver the very best. Youll find yourself surrounded by people that are engaged in their work, enjoy what they do and are readily recognized for their contributions. Benefits Include: - Industry-leading pay - Full insurance benefits - 401(k) retirement plan with matching - Tool reimbursement program - Uniforms & cleaning services - Holiday, PTO, and Parental Leave Foley Industries, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. For more information, click here. To request a reasonable accommodation or assistance in completing the application, call 316-529-5810 or email mlsmith@foleyeq.com. More
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