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Technical Administrator

Detroit, MI | Full Time

Job Description


TECHNICAL ADMINISTRATORInformation Technologies Center

General Statement of Duties

The Technical Administrator manages the systems, services, standards and processes within the Information Technologies Center at Focus: HOPE under the supervision of the Information Technologies Center/Academic Manager. As the lead instructor in ITC, the Technical Administrator is also responsible overseeing the training of new instructors, serving on the curriculum development team, delivering outstanding customer service, technical support, and technical training. Assists in establishing customer-oriented service goals and ensuring service delivery. Serves as administrative lead for the Pearson Vue Test Center, manages ITC equipment and labs, classroom workstations and printers.

Major Duties and Responsibilities

  • Trains new instructors on ITC policies, curriculum, lesson plans, labs and reporting requirements and trains System Administrator Assistants.
  • Grades student’s performance utilizing ITC grading standards within courses he or she instructs. Oversees Instructors/TAs’ adherence to ITC grading standards of their students.
  • Assists in maintaining the ITC’s CompTlA Authorized Partnership
  • Assists in maintaining the ITC’s Cisco Academy partnership
  • Acts as Pearson Vue Testing Center Chief Administrator/Technician
  • Responsible for technical /proctoring responsibilities of the Certiport Authorized Testing Center
  • Manages ITC’s IT equipment supplies and inventory.
  • Supervises and documents installation and repair of classroom or lab equipment issues
  • Assists students in achieving academic, attendance and attitude standards.
  • Counsels and enforces disciplinary warnings to students enrolled in A courses
  • Participates in curriculum development team pertaining to IT courses and certification
  • Assists in curriculum development for ITC programs
  • Identifies and evaluates materials for ITC courses
  • Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems
  • Performs system backups and recovery
  • Enforces student discipline for students enrolled in classes
  • Assists program and staff development/ colleague training
  • Ensures system integrity (UPS, recovery and security)
  • Maintains data files and monitor system configuration to ensure data integrity
  • Manages user account information including rlghts, security and system groups
  • Internally and externally promote the ITC Programs
  • Demonstrates a high standard of professional excellence
  • Other duties as assigned by management.

Skills and Abilities

  • Strong Commitment to civil and human rights
  • Strong commitment to guiding students to success
  • Excellent communication skills ranging a very diverse population.
  • Ability to organize and coordinate activities supporting A classes
  • Aptitude for teaching a technical curriculum and to train the trainer
  • Ability to install and troubleshoot classroom hardware and operating systems
  • Ability to keep information confidential and secure
  • Ability to develop curriculum with metrics of competency incorporated
  • Ability to integrate varied learning tools within curriculum
  • Familiarity with a variety of the field's concepts, practices, and procedures.
  • Experience with project management
  • Ability to manage multiple tasks and adapt rapidly to changing conditions 
  • Ability to keep equipment secured


Education, Training and Experience

  • Bachelor’s Degree in a technical curriculum or education; or an industry certification with one year experience in Support related position or in supervising technical training.
  • Bachelor’s Degree in computer information science or equivalent education and training, MCSE Certified, A Certified with two years of experience in the field.

Supervision Received

  • Perform duties under the supervision of the Information Technologies Center/Academic Manager


Focus: HOPE is an equal opportunity employer. Focus: HOPE does not discriminate in its hiring, promotion, transfer, discipline, or termination practices against any employee based on race, gender, religion, national origin, age, height, weight, marital status, veteran status, or handicap or disability unrelated to an employee’s ability to perform his or her job.   

All colleagues are required to be fully vaccinated by 1/4/2022 (fully vaccinated is defined as two weeks since your final dose). Mandatory vaccinations support our commitment to making our workplace and facilities as safe and welcoming as possible. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. 

Company Overview

  • Website
  • Headquarters DETROIT, MI
  • Size 200 - 500
  • Founded 1968
  • Type
  • Revenue $10M - $50M
  • Industry Edu., Gov't. & Nonprofit
  • About focus: hope