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Customer Service Rep
$42k-52k (estimate)
Full Time 6 Months Ago
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Flynt Management Group is Hiring a Customer Service Rep Near Torrance, CA

Overview

HUSTLER's e-Commerce division is currently seeking one full-time, one part-time Customer Service Representative.. The successful applicant must be comfortable with adult content.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Requires recent heavy volume phone experience in a customer service capacity
  • Customer service/public relations, telecommunications and data terminal experience also preferred
  • Sales experience is a must
  • Must also have strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative.
  • Must have pleasant personality and telephone manner and be capable of working independently
  • Typing speed of 35 WPM is required
  • Strong critical thinking and problem resolution skills required
  • Must be able to toggle back and forth between multiple windows, while performing accurate data entry
  • Bilingual (English and Spanish) speaker is a plus

WORK ENVIRONMENT

  • Adult content environment
  • Fast paced/high performing work environment

We are seeking talented, passionate individuals who share our belief that all people have the right to receive education, knowledge, and resources that enable them to embrace their sexuality and explore the full spectrum of pleasure. As an employee of HUSTLER Hollywood, your primary responsibility is to foster an atmosphere where individuals of all walks of life feel welcomed to come and speak freely about sexuality. If you’re a sex-positive, open-minded person dedicated to elevating customer experience and education, join our mission to erase the shame.

If you possess the required skills described above, thrive in a fast paced environment, welcome challenges, and value personal and professional growth, we want to meet with you.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive high volume of incoming phone calls, voice-mail messages, and emails and respond to inquiries in a manner which meets high quality, productivity and other performance standards
  • Sell, cross-sell, and up-sell merchandise in accordance with company requirements and customer needs
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  • Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines
  • Attempt to troubleshoot customers' service problems
  • Use online support tools and systems to obtain information and to help resolve issues. Update and track all cases.
  • Project professionalism to customers and work cooperatively with team members and management in accordance with code of conduct and other employee policies
  • Assist with order fulfillment as needed
  • Process mail-orders and returns as needed
  • Other duties as assigned

Job Summary

JOB TYPE

Full Time

SALARY

$42k-52k (estimate)

POST DATE

09/06/2022

EXPIRATION DATE

01/19/2023

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The job skills required for Customer Service Rep include Customer Service, Problem Solving, Written Communication, Data Entry, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/29/2021: Chicago, IL

The best CSRs are genuinely excited to help customers.

12/07/2021: Saint Paul, MN

Customer service reps may use a variety of tools as part of their role.

12/10/2021: Juneau, AK

At banks, customer service reps may need to have some former experience handling money and making change.

12/23/2021: Youngstown, OH

Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

02/05/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

01/26/2022: Santa Fe, NM

A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

12/13/2021: Duluth, MN

A strong Customer Service Background and entry level Accounting skills.

01/31/2022: Fort Myers, FL

Step 3: View the best colleges and universities for Customer Service Rep.

Butler University
Carroll College
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