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Flow Traders is looking for a motivated and driven Technical Support Specialist to join our growing IT team in New York. The ideal candidate is a motivate and driven team player with a customer service mindset. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities. If you aim high, the sky is the limit!
As a Technical Support Specialist at Flow Traders, you will manage the troubleshooting, maintenance and uptime of our office-based IT systems. This includes servers, workstations, ThinClients and virtual machines but also laptops, TVs and printers. A typical day for a Technical Support Specialist starts with a routine check of all office IT infrastructure via our monitoring systems and a scan for any issues reported in our support chats. The day then continues as a blend of resolving issues and working on tasks and projects to continuously improve our environment. IT procurement as well as tracking and inventorying IT equipment is also a part of the job as is moving employees including their equipment within the office.
Whether the contributions are in supporting and improving our IT infrastructure or procuring, tracking and documenting our technology systems, the successful Technical Support Specialist at Flow Traders will be highly self-motivated, have strong attention to detail, and a customer service mindset.
What You Will Do:
Some of the Technologies We Use in the Development Process:
What You Need to Succeed:
Recruitment Process:
Where permitted by applicable law, all new hires as of August 15th 2021, will be required to provide proof of COVID-19 vaccination. Accommodations related to this requirement will be available for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief.
What We Offer:
We like to think that talent grows at Flow and stays at Flow. To ensure this, we provide our employees with an extensive onboarding program, access to Flow Academy, the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, annual profit share and other fantastic perks and benefits, such as:
Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.
Full Time
Investment Management
06/15/2022
11/01/2022
flowtraders.com
MANHATTAN, NY
500 - 1,000
2004
WOUTER BUITENHUIS
$50M - $200M
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.