What are the responsibilities and job description for the Inside Sales Representative position at Flow Control Group?
About Us:
CB Pacific is a manufacturer's representative of valves and instrumentation for process control in the Industrial and Municipal marketplace. We also provide on-site services to our customers. Since our beginning in 1994, our employees have committed themselves to setting consistently high standards for products and solutions.
The manufacturers we represent rank amongst the foremost developers of new technology in the world. Our employees are top-notch and enjoy working in a team environment while creating value for our customers and company while achieving personal success.
Talk to us about joining a growing company, enjoying a great career, and having some fun!
Job Description
Do you possess these important qualities— an unwavering commitment to customer service, an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? CB PACIFIC has a fantastic opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry!
The Inside Salesperson is primarily responsible for assisting CB PACIFIC's customers over the phone, internet, email or in person and works closely with the outside sales staff to ensure a high level of customer service. CB PACIFIC offers ongoing training and education opportunities as well as competitive benefits and salary packages.
As an Inside Sales Representative, you will be expected to:
- Have a general understand of vendor product capabilities, features and benefits as well as CB PACIFIC’s market conditions and product deliveries and warranties.
- Assist customers over the phone, internet, email or in person with orders, quotations and product questions.
- Proactively follow up on customer orders, challenges and needs.
- Resolve customer concerns and issues as efficiently and effectively as possible.
- Assist outside sales and warehouse associates as needed.
CB PACIFIC will help you achieve your goals by:
Providing all of the tools and incentives necessary to take control of your career including:
- Rigorous on the job and online training programs that prepare you for a career in our industry.
- Result-driven and customer-oriented team and work environment
- Comprehensive benefits including medical, dental, vision, paid time off, and more!
Qualifications
As an ideal candidate you will have:
- High level of technical aptitude.
- One or more year(s) of experience in inside sales at a distributor
- Proficiency in Microsoft Office Suite, Adobe Acrobat
- Strong customer service orientation – both external and internal.
- Exceptional follow up skills.
- A strong attention to detail and be well organized.
- Excellent interpersonal and communication skills, both oral and written.
- Time management – ability to organize and manage multiple priorities and meet deadlines.
- Flexibility – ability to effectively adapt to change.
- Must be self-directed and able to complete complex tasks with little supervision or guidance.
- Proven “do whatever it takes” attitude.
- Unwavering commitment to CB PACIFIC’s values
- High school diploma or GED.
Beneficial Skills and Experience to be successful:
- College degree in a business discipline strongly preferred
- Proficiency with Salesforce CRM and Prophet 21 ERP
- Previous experience in industrial distribution
- Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software.
- Advanced knowledge of Excel.
Physical Challenges:
- Majority of job (85% ) will be done in an office environment, during regular hours of operation.
- Consistent sitting for hours at a time.
- Consistent use of keyboard and mouse.
- Must be able to lift 25 pounds occasionally
- Ability to climb stairs on occasion.
Equal Opportunity Employer | Drug-Free Workplace:
CB Pacific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. CB Pacific is a drug-free workplace.
No Agencies, Please!
No Agencies, Please!
Any unsolicited resumes sent to CB Pacific from a third party, such as an Agency, including unsolicited resumes sent to CB Pacific’s mailing address, fax machine, or email address, or directly to CB Pacific employees, will be considered CB Pacific property. CB Pacific will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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