Job purpose

As a Post-Acute Care Coordinator (PACCM) the work you do every day makes a difference in the lives of our patients by providing patient healthcare coordination services.

Duties and responsibilities

• Patient Care: Coordinate health care services as ordered by the attending physician.
• Discharge Planning: Assist hospital/facility personnel in the discharge planning process.
• Minimize Patient Risk: Ensure coordination of all ancillary services per the patients' needs following discharge. Promote well-being of patients.
• Customer Service: Increase awareness of services offered and service account(s) to maintain facility relationships.
• Build and maintain lasting positive relationships with patients/clients and facility/hospital personnel, physicians and other team members.
• Patient Advocate: Function as a resource nurse/social worker for your patients.
• Policies: Review and complete all clinical documentation following agency protocol and Medicare/Federal guidelines.
• Collaboration: Participate in care conferences and coordination of case management. Notify the referring facility manager before contacting patients.
• Operations: Participate in Care Integration meetings.
• Other duties assigned or required

Qualifications

• High School Diploma required
• At least one year medical office experience
• At least one year administrative experience
• Customer service skills and telephone etiquette
• Familiarity with medical terms and technology
• Understanding of law and ethics pertaining to medical practices
• Strong computer, data entry and office management skills
• Excellent verbal and written communication skills
• Empathy and compassion to give support to patients
• Attention to detail and problem-solving skills

Additional Requirements

• Most work tasks are performed indoors.
• Temperature is moderate and controlled by environmental systems.
• Must be able to sit at a desk for up to 8 hours per day.
• Walking and standing are occasionally required. This includes travelling to and from meetings and may include air travel.
• Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.
• Hybrid in skilled nursing settings and home/office time for charting.