Description

Job Title: COBRA Account Manager

FLSA Status: Exempt

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. With a 95% retention rate, we continue to grow our footprint across the US. 

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. A COBRA Account Manager serves as the primary liaison between Flores and our COBRA only clients. This role manages the client and participant relationship for an assigned number of groups. A COBRA Account Manager updates carrier management and eligibility status daily, loads COBRA data into our system, monitors audits to ensure data integrity, and is responsible for complete client satisfaction for services delivered for the COBRA team. The COBRA Account Manager will work closely with Account Managers, Shared Services, and the QA Team and reports to the COBRA Account Manager – Team Leader.

What You’ll Do

• Acquire necessary technical DOL Code and general employee benefit knowledge regarding COBRA administration and uses this to address client/participant questions and to ensure complete account compliance. 
• Learn necessary specialized information on the Flores proprietary systems and processes in relation to complete COBRA administration.
• Be responsible for timeliness and accuracy of COBRA mailings and notices. 
• Complete and be accountable for daily tasks such as COBRA file processing, COBRA election entry, COBRA Data Integrity audit procedures and accounting corrections on both an individual and corporate level.
• Manage communication to insurance carriers regarding COBRA reinstatement, changes, and terminations. 
• Provide a high level of customer service to assigned clients and participants by creating a positive relationship with both parties.
• Prepare for seasonal client activities such as re-enrollment of COBRA plans, rate entry and monthly remittance reporting. 
• Research technical and legal questions posed by clients using internal resources and outside legal resources retained by the firm. 
• Assist Account Managers with completion of COBRA processing, such as rate renewals, election form entry, and audit monitoring.
• Ensure payments processed through online bill-pay are correctly assigned to accounts and posts COBRA payments received.
• Serve as back up assistance for other COBRA department needs and manages additional projects when necessary. 
• Serve as the primary contact for multiple clients, and address requests in a timely manner.
• Serve as a primary phone contact for general COBRA calls coming into the Flores system.
• Maintain quality work that exemplifies and promotes Flores’ core values. 

Requirements

Who You Are 

• A graduate of a Bachelor’s degree program from a four-year college or university, with previous experience in benefits management, data processing, or customer service-related field is preferred but is not required.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Able to confidently use independent judgment and expertise to manage groups.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• A qualified candidate who possesses above average analytical and problem-solving skills. 
• Someone with the ability to process and manipulate data in a variety of formats while ensuring accuracy and data integrity. 
• Able to perform this job successfully and grow into managing significant client relationships.

Work Environment

Flores’ office hours are Monday through Friday, 8:30 a.m. to 5 p.m. EST. This role operates in a professional office environment and this position may require up to 5% travel. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word and Excel. In addition, Flores uses proprietary software programs that are developed and maintained in-house. This position frequently communicates with Flores team members, brokers, and clients, and must be able to exchange accurate information clearly in these situations. 

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

Being in the benefit space, we strive to provide a benefit package that will help each of our team members be their best! Full time eligible employees have access to company paid premiums, an onsite state of the art gym, company funded HSAs, company matching program for our 401k and a generous vacation policy, all speak to this! Giving back is in in our DNA. Our volunteer programs allow employees to engage and share their time and efforts within our community as well. We aim to create a workplace where everyone feels welcomed and can bring the ultimate expression of themselves and their talent to our team and our community. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.