Overview

Flexjet, the second-largest private aviation company, is currently seeking a qualified candidate to join our IT department as an IT Systems Administrator at our state-of-the-art facility. This person will be the primary liaison between the Service Desk and the senior administrators and will monitor, maintain and operate various IT systems. This job role is part of the IT Technical Services team, reporting to the team manager. The IT Technical Services is comprised of Service Desk, Server and Desktop, Storage, Networking, Telecom and Mobility.

Responsibilities

• Interact with everyone in the company to address problems that are beyond the scope of the IT Service Desk
• Partner with other IT staff to troubleshoot issues outside of your own responsibility. This involves operation, design, networking, security, performance and reliability
• Primary administrator of one or more services that IT Technical Services provide to our users.
• Act as backup to other Systems Administrators
• Manage patching, logs, troubleshooting, performance and reliability
• Work with other team members as necessary to execute maintenance and enhancement activities
• Oversight of access control systems, file and print, everything related to end user desktops and laptops and thin clients, mobile device management, server backups, disaster recovery processes, new-hire on boarding, patching and troubleshooting
• Provide regular updates on your areas of responsibility to team members and IT leadership
• Participate in the on-call rotation.
• Interact with vendors and partners of your systems as needed
• Ability to be flexible with the schedule and work extra hours as needed

Qualifications

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Business or Computer Science preferred
• 3-5years of experience with hardware support
• Strong knowledge of Microsoft Server operating systems up to Server 2019 is required
• Strong knowledge of Microsoft Client operating systems up to Windows 10 is required

REQUIRED SKILLS

• Well versed in use and support of all newer Microsoft operating systems
• Solid understanding of Windows Servers including Active Directory, File Permissions, Print Servers
• Troubleshoot basic Ethernet/IP network problems
• Ability to reason and select between multiple “correct” solutions. We are an always evolving entity. As such, the “rules” are more like guidelines. We follow our corporate guiding principles, and we adhere to industry best practices. If you struggle with vague work boundaries, then this may not be the position you are looking for
• Strong verbal and written communication
• Work well independently
• Manage your time well working simultaneous challenges without undue stress.
• Flexibility and willingness to work in a changing, entrepreneurial environment.

DESIRED QUALITIES

• SCCM knowledge is a plus
• Microsoft Intune administration is a plus
• Microsoft Certification
• Hyper-converged infrastructure experience is a plus
• ITIL knowledge is a plus
• Office 365 Administration
• Sophos Experience
• Prior experience in travel or aviation industries a plus
• Pilot's license a plus