Account Director What We Need FLEETCOR is currently looking to hire an Account Director. This position falls under our Account Management line of business in Client Services and is located in Dallas, TX. The Account Director will report to the SVP. The Account Director will be responsible for managing high value enterprise clients with a multi-regional footprint. The Account Director will focus on developing and implementing strategies maximize savings and value for money for our clients while securing a healthy margin for our company. How We Work As an Account Director you will be expected to work in a Hybrid/Remote environment. FLEETCOR will set you up for success by providing: Assigned workspace in Dallas, TX. Company-issued equipment Formal, hands-on training Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Primary point of contact for the client for all matters related to Crew Owning of SLA's and responsible for providing reporting to ensure compliance Working with hotel and transportation suppliers on issue resolution Managing and mentoring the allocations team Ensuring the monthly allocation process is running smoothly and on track Managing the monthly hard block analysis and booking process in collaboration with the client and other internal stakeholders Coordinating the involvement of other cross functional teams required to meet account performance objectives and customers' expectations: Finance, Market Research, Implementations, Operations and Information Technology. Preparing, delivering and presenting all required deliverables, including QBR. Working with the Data Analytics team to identify trends and savings opportunities Participating in product development by sharing feedback and user reviews Responsible for giving visibility to the client about the opportunities and risk related to contracting, operations and Project Status. Responsible for capturing any issue, concern or question regarding operations in order to obtain satisfactory feedback to the client Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leading solution development efforts that best address customer needs, In depth understanding of the needs of client’s operations as well as understanding their accommodation requirements Qualifications & Skills Bachelor’s Degree (B.S.) is required and a Master’s program is preferred. 7 years of management/leadership experience in account management or customer success Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software Solid knowledge and understanding of Aviation and Hospitality Industry. Excellent people skills and a customer-focused approach to establish partnerships/alliances Significant experience in engaging and facilitating dialogue with C-level and senior executives Excellent time management and follow-up skills Strong negotiation skills Strong financial acumen and attention to detail Experience based “Issue Resolution” skills that facilitate dialogue across all levels of a business including IT and Operations. Strong analytic and strategic skills to assist in the development of value propositions and customer segmentation strategies Proven ability to lead cross functional teams Excellent computer skills Key Competencies: Relationship Management Excellent Communication skills Business Development Procurement/Negotiation Leadership Qualities Ability to handle and coordinate multiple projects Data Analysis Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-KW2 #LI-Hybrid