Maintenance Supervisor

Maintenance Supervisor

Summary

The Maintenance Supervisor is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Maintenance Supervisor’s duty to anticipate, identify and correct any and all maintenance problems involving the property and to implement procedures that will prevent such problems.

Tasks

Duties and Responsibilities:

• Conduct all business in accordance with company policies and procedures, state and federal laws; i.e. OSHA, ADA, Fair Housing, etc.

Resident Services:

• Performs maintenance tasks personally or delegates to maintenance assistants. Oversees and occasionally inspects work performed by assistants.
• Institutes and manages system for handling resident service requests. Corrects situations within 24 hours when possible.
• Schedules maintenance personnel in conjunction with the Property Manager so maintenance is available for emergency purposes, 24 hours a day, seven days a week.

Preventive Maintenance/Safety:

• Conducts regularly scheduled safety meetings with entire staff, maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions; i.e. broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Indoctrinates and assists in development of all subordinate maintenance staff. Instills a safety first attitude not only with maintenance technicians but also with all staff.
• Instructs staff on proper use and guidelines for wearing safety items.

General:

• Diagnoses and performs minor or routine maintenance or repair involving the following on a daily basis.
• Electrical and plumbing (including water lines).
• A/C and heating systems.
• Appliances (when applicable).
• Water irrigation systems.
• Stairs, gates fences, patios, and railings.
• Tile, carpet, and flooring.
• Roofing, gutters, fasteners.
• Interior/exterior lights.
• Fireplaces, ceiling fans.
• Gas fixtures and appliances (where applicable).
• Shutters, doors, cabinets, windows, sliding glass doors.
• Boiler, gas and electric.
• Door locks, P.O. boxes and locks.
• Security systems (where applicable).
• Ceiling leaks.
• Walls.
• Pool areas, tile, hot tub/spa, pool furniture.
• Ensures all make-ready repairs and services are completed correctly and on schedule.
• Reports all major repairs and requisitions to the Property Manager prior to any expenditure of funds.
• Change locks and makes keys.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating same.
• Performs work area clean up and safety related duties.
• Ensures that storage areas remain locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, and shovels as circumstances warrant.
• Performs any additional duties assigned by the Property Manager or Regional Property Manager.

Detailed Work Activities

• Supervise employees.
• Train others in operational procedures.
• Inspect completed work to ensure proper functioning.
• Measure distances or dimensions.
• Monitor work areas or procedures to ensure compliance with safety procedures.
• Maintain work equipment or machinery.
• Confer with coworkers to coordinate work activities.
• Maintain inventories of materials, equipment, or products.
• Order materials, supplies, or equipment.
• Schedule repair, installation or maintenance activities.
• Inspect systems to determine if they are operating properly.
• Prepare accident or incident reports.
• Direct organizational operations, projects, or services.
• Document operational activities.
• Maintain repair or maintenance records.
• Plan work procedures.

Skills

Equipment/Machinery/Tools:

An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:

• Hand tools
  • Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• Power Tools
  • Wrenches, grinders, sanders, drills, saws, etc.

• User-Moved Aids
  • Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.

• Mechanical Equipment
  • Motors, pumps, compressors, blowers, electric and hand power augers, etc.

• Measuring Devices
  • Calipers, voltmeters, ohmmeters, testing meters, pH tests, gauges, etc.

Knowledge

• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administrative Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Abilities

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

Interests

• Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, and real-world materials like wood, tools, and machinery.

Work Values

• Independence Value allows employees to work on their own and make decisions.
• Working Conditions This work value offers job security and good working conditions.
• Achievement Results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.

Qualifications

Work Styles

• Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail Being careful about detail and thorough in completing work tasks.
• Stress Tolerance Able to accept criticism and dealing calmly and effectively with high-stress situations.
• Integrity Job requires being honest and ethical.
• Leadership A willingness to lead, take charge, and offer opinions and direction.
• Self-Control Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Experience

• Position requires at least three (3) year’s experience in property maintenance or equivalent field.
• Certified Apartment Maintenance Technician (CAMT) desired.
• HVAC certification required.

Wage

• Non-Exempt (eligible for overtime).