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Flagstar Bank FSB
White Lake Township, MI | Full Time
10 Months Ago
Assistant Branch Manager
Flagstar Bank FSB White Lake Township, MI
Full Time 10 Months Ago
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Flagstar Bank FSB is Hiring an Assistant Branch Manager Near White Lake Township, MI

Position Title Assistant Branch Manager Location White Lake Township, MI Job Summary The Assistant Branch Manager (ABM) assists and supports the manager in leading the branch team to meet and exceed performance targets, ensuring operational excellence, and providing an exceptional customer experience. The Assistant Manager assumes responsibility in the branch manager’s absence, and plays a key role in building and retaining customer relationships. The Assistant Manager is also responsible for helping customers by discovering financial needs, processing transactions resolving customer issues, opening new accounts and offering convenience services. Position is responsible for being a role model for Flagstar Bank’s customer-centric culture, while embracing diversity and maintaining ethics and integrity. Job Responsibilities: Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. The Sr. Assistant Branch Manager maintains strong knowledge of bank products and services, and ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs. Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals. This may include participation in 'Call Nights'. Customer relations/satisfaction: Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts. Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction. Coaching: Promote and model the Flagstar values. Required to assist branch manager to coach and develop team. Assist with sales coaching by observing the branch team from the perspective of the customer. Coach team members on the proper execution of the sales formula and priority work while modeling the desired behaviors. Operations: Assist branch manager in maintaining operational soundness for the branch and adhering to bank and regulatory guidelines. May include balancing cash drawers at the end of each shift, processing CTR reports and transactions, opening and closing procedures of the branch, ATM and vault balancing, opening and closing procedures of the branch, etc. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems. Ensure operational efficiency and accuracy as it relates to all policies, procedures, compliance, origination, corporate audits, fee schedules, work schedules, and the overall branch operation. Community involvement/CRA: Remain involved in the community as appropriate and assist branch manager with community events, etc. Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements: 1 year retail branch operations and sales experience with knowledge of bank services and products. 1 year recent experience in retail branch banking leading, managing, motivating and developing a team to meet & exceed assigned goals within results driven environment NMLS Registration preferred Life, Health, Series 6/63 preferred HS Diploma, GED or Foreign Equivalent Bachelor’s Degree Preferred (Business or other related major) Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction Demonstrated effectiveness in managing operational requirements and procedures in a Retail Bank Desire and willingness to call on prospects and existing clients for sales opportunities. Proven sales execution. Proven record of developing and coaching high performance sales and service teams. Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values. Strong listening, verbal and written communication skills Demonstrated ability to work well in a team environment Demonstrated ability to follow company policies, guidelines and procedures Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values. Strong attention to detail and ability to multi-task Demonstrated ability to maintain confidentiality using tact and diplomacy Maintain professional dress attire and demeanor Ability to work branch hours, including weekends and some evenings Proven ability to deliver results Ability to inspire others and to work with employees at all levels Internal Use Only: Band I

Job Summary

JOB TYPE

Full Time

POST DATE

05/24/2022

EXPIRATION DATE

10/28/2022

WEBSITE

flagstar.com

HEADQUARTERS

TROY, MI

SIZE

3,000 - 7,500

FOUNDED

1987

TYPE

Public

CEO

ALESSANDRO DINELLO

REVENUE

$1B - $3B

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About Flagstar Bank FSB

Flagstar Bank is a Michigan-based financial institution that provides banking, lending, and related services for individuals and businesses.

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The job skills required for Assistant Branch Manager include Customer Service, Coaching, Products and Services, Branch Operations, Written Communication, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Branch Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Branch Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Branch Manager positions, which can be used as a reference in future career path planning. As an Assistant Branch Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Branch Manager. You can explore the career advancement for an Assistant Branch Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Branch Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Branch Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Branch Manager job description and responsibilities

Assistant Branch Manager meet with clients, provide project updates, and assist with any project adjustments as client requests.

01/23/2022: Bloomington, IN

Assumes responsibility for supervision of branch office during the absence of the manager.

01/02/2022: Sioux Falls, SD

Assistant branch manager looks after the customer service and sales of the branch and has to be present for the assistance to the staff, customers and the manager on a given day.

01/04/2022: Columbus, GA

Assistant branch manager responsibilities are to work towards the progress of the organization and handle each and every function of the organization efficiently.

02/14/2022: Allentown, PA

Lead, monitor and coach branch employees to deliver a consistent positive customer experience.

02/14/2022: Baltimore, MD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Branch Manager jobs

Moreover, an assistant branch manager must also prioritize meeting the sales targets and staying within the allotted budget and deadlines.

03/02/2022: Springfield, IL

An assistant branch manager can field customer complaints and attempt to find solutions.

12/21/2021: Lubbock, TX

High priority always comes first As Assistant Branch Manager.

02/11/2022: Fort Lauderdale, FL

The position of an assistant branch manager comes with a high degree of responsibility.

01/22/2022: New York, NY

This candidate must be flexible to coach and work from different areas throughout the branch.

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Step 3: View the best colleges and universities for Assistant Branch Manager.

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