Property Manager

Description

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys was founded in 2003 by the San Francisco Sheriffs Department as the first accredited charter high school in the nation to provide diploma programs for adults in county jails. Today we are a much different social justice non-profit agency that has expanded its charter schools into 9 counties, in 24 jail locations and over 80 community learning centers. In addition to our schools, now we also run multiple homeless shelters, employment programs, programs for the unsheltered, reentry programs and housing for women suffering from immense injustice.

Housing Services Overview - a unique opportunity

Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. Weve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.

We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

Because we care deeply about our employees, we extend very generous benefits and wellness programs. Very low monthly costs for Medical insurance and deductible and in network out of pocket expenses paid by Five Keys. Dental, vision and life insurance premiums paid by Five Keys and various Pre-Tax Flexible Spending Accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and Talkspace online therapy for you and your dependents.

Qualifications

JOB SUMMARY

The Property Manager position reports to the Co-Directors of Housing and is accountable for all building maintenance and creating a safe environment for our guests and tenants. The Property Manager is responsible for providing support and assistance in operating a supportive housing property. This includes working with the Site Director and Supervisors in developing within the project a supportive environment for the guests and being responsible for the operation of the hotel or SRO. The Property Manager is responsible for the daily administration, maintenance and full occupancy of the units for hotel rooms being used for temporary shelter for unhoused folks. Duties response for after-hours emergencies, rent collection , maintaining move-in/out procedures, completing lease agreements, maintaining tenant files, tenant relations, re-certifications, processing legal notices, overseeing maintenance, making unit inspections, keeping records and attending required meetings, training and workshops. This position will work directly in collaboration with the Site Director to establish a safe and welcoming environment for our guests and residents.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. This job is for you if you are self motivated, a team player and willing to do the hard work in maintaining older buildings in San Francisco. This position will also support the Five Keys mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens. In addition, they will contribute to our appreciation of diversity and foster a climate of multicultural understanding.

JOB DUTIES AND RESPONSIBILITIES

• Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order and that the environment is safe, clean and attractive
• Ensure units are ready for occupancy as they turnover in a timely manner in working with the leasing team
• Coordinate with maintenance, housekeeping staff and outside vendors used for maintaining the property to ensure work completed in a safe and workmanlike manner
• Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts. Purchase items for the complex in compliance with organization and property standards
• Adhere to all accounting procedures and policies for the organization
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner
• Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary
• Respond to resident and building emergencies in an efficient and effective manner, provide leadership to other staff during times of emergencies, contact the appropriate emergency response team, coroner, police, fire, etc. and escalate as appropriate
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the complex
• Recommend measures to improve the performance of the project, better serve the residents and/or preserve the physical integrity of the property
• Attend staff meetings and other housing retention related coordination meetings as required
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Advanced problem-solving skills; tactfully address and resolve questions/concerns
• Excellent collaboration skills and genuine interest in finding solutions
• Advanced proficiency in MS Office, Gmail and Google Drives/Docs and professional communication, including spelling and grammar
• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• Excellent customer service skills and willing to go the extra mile in finding answers and following up
• Ability to work independently and as a part of a team
• Ability to analyze and prioritize complex situations, policies and procedures, laws and regulations and exercise good judgment in the course of completing required duties
• Ability to speak, read and write fluent English
• Excellent interpersonal, organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities
• Knowledge of supportive housing, interim housing, Navigation Centers or housing first models

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED
• A minimum of 2 years of progressively increasing property management experience, hotel management and/or supportive housing or equivalent education and experience
• Extensive knowledge of San Francisco’s homeless response and experience working with homeless or formerly homeless, people who use drugs or have mental health issues

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Occasional reaching with hands and arms
• Travel to multiple sites required
• Frequent and prolonged standing, walking, and sitting
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in high-crisis environments
• The position will be working Tuesday to Saturday from 9 am to 5 pm 

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).

Salary : $72,000 - $75,000