Description

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys was founded in 2003 by the San Francisco Sheriff’s Department as the first accredited charter high school in the nation to provide diploma programs for adults in county jails. Today we are a much different social justice non-profit agency that has expanded its charter schools into 9 counties, in 24 jail locations and over 80 community learning centers. In addition to our schools, now we also run multiple homeless shelters, employment programs, programs for the unsheltered, reentry programs and housing for women suffering from immense injustice.

Housing Services Overview - a unique opportunity

Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.

Our Core Competencies

A well-qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness.

What it’s really like to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

Because we care deeply about our employees, we extend very generous benefits and wellness programs. Very low monthly costs for Medical insurance and deductible and in network out of pocket expenses paid by Five Keys. Dental, vision and life insurance premiums paid by Five Keys and various Pre-Tax Flexible Spending Accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program, and access to a comprehensive mental health care platform for you and your dependents.

Qualifications

POSITION SUMMARY

The Director of Shelter in Place (SIP) Facilities reports to the Director of SF Housing Services for Five Keys. This role provides leadership, direction and support to all SIP staff in San Francisco. They also are accountable for all administrative, fiscal and regulatory functions for the Five Keys’ SIP programs, which currently includes 3 hotels in San Francisco’s Tenderloin neighborhood. The Director supervises individual site Directors and Assistant Directors, collaborates with the Director of SF Congregate Settings and works as a liaison between Five Keys and our City partners for ensuring smooth operations of our programs and meeting all of the deliverables in our contracts with the County.
The Director represents Five Keys to public agencies, community groups, and cooperating organizations on matters affecting Five Keys’ homeless services.
You will support the Five Keys mission by creating a work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.

JOB DUTIES AND RESPONSIBILITIES

Programmatic

• Plans, organizes, funds, staffs and administers department programs
• Collaborates with the various directors and Five Keys senior management in exploring new strategic initiatives that may lead to additional programming
• With support from the Director of Programs and Five Keys’ Human Resources Department, hires, supports, supervises, evaluates and, when necessary, dismisses program staff
• Collaborates with all other shelter directors to ensure quality service delivery to all guests
• Develops, negotiates and manages partnerships for social service and for health service delivery in our programs
• Fosters innovative thinking, cooperation, collaboration and service integration among staff and partners, as well as among our programs and other Five Keys programs
• Supports staff by ensuring a work environment marked by positive communication, participation, and opportunity for professional development
• With support of the Director of SF Housing Services, ensures effective service delivery by overseeing development and management of quality assurance and program evaluation

Facilities

• Oversees property concerns in collaboration with all supervisors and maintenance staff to manage building improvements, and ensure that facilities and equipment are kept in safe and healthy, clean and attractive condition
• Works with the supervisor to ensure high-quality facility services and laundry operations for guests
• Collaborates with external food vendors, which provide meals to guests

Administrative

• Advises the Director of SF Housing Services and the Deputy Executive Director on housing services business
• Participates in meetings and attends Board of Directors sessions when requested
• Represents Five Keys to neighborhood and community organizations, networks and coalitions to encourage positive and collaborative working relationships
• Positively influences external partners and staff to improve shelter service delivery
• May perform other duties as required for successful operation

Fiscal and Regulatory

• Maintains productive working relationships with key private and public funders
• Ensures full compliance with program and development contracts and regulatory agreements, and ensures effective asset management, meeting requirements of private and public funding agents
• Responds timely and professionally to public and regulatory inquiries
• Prepares reports and invoices for billing
• Assists in the development of budgets
• Closely monitors payroll and contract expenditures
• Ensure compliance with all contracts and may assist with researching or writing funding proposals
• Ensures safety procedures are followed by employees, guests and visitors
• Ensures all staff is updated on all training including harm reduction, and the administration of NARCAN
• Ensures the facility are clean and all COVID procedures are being followed

KNOWLEDGE AND SKILLS

• Working knowledge and experience with homeless population, project planning and implementation
• Experience working in harm reduction environments and having a full understanding of programmatic and administrative needs
• Critical thinking and problem solving
• Excellent decision-making and leadership capabilities
• Ability to follow and provide verbal instructions in emergency situations
• Excellent written, verbal and interpersonal communication skills
• Collaborative work style, initiative and flexibility
• Commitment to Five Keys’ mission and to its organizational values
• Strong experience with Microsoft Office, Gmail and Google Docs/Drives

EDUCATION AND WORK EXPERIENCE

• Associates Degree OR
• BS/BA OR
• 3 years of experience in this field
• Must have strong computer skills and excellent verbal communication skills
• Prior paid experience working with homeless populations that use harm-reduction models
• Prior work with people dealing with mental health, disabilities, or substance abuse issues
• Strong knowledge of social services and mental health resources for low-income adults
• Strong experience serving and working with a diverse guest and staff population

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Occasional reaching with hands and arms
• Travel to multiple sites required
• Frequent and prolonged standing, walking, and sitting
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 40 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in high-crisis environments

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).