Description

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

Qualifications

JOB SUMMARY

The primary role of our Housing Ambassador is to provide for the health, safety and well-being of Home Free residents on overnight, swing, and occasional weekend and/or holiday shifts. This position will report to the Home Free Program Manager and, at times, may collaborate with the Program Coordinator. This role will primarily be to support and intervene in an emergency so that the live-in participants are safe and secure.
The Housing Ambassador is a position that will be essential to creating a safe and supportive community for the Home Free participants. The Housing Ambassador will be on-site in a separate unit that is also the Home Free Office.
We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you love talking with people and doing a broad array of activities on any given day or week. You enjoy keeping everything organized and find new ways to improve how we do things. You are attentive to detail with keen follow-through skills. You organize, schedule, communicate, and collaborate. You are comfortable with people from every walk of life, including previously incarcerated individuals. Youve got great energy and youre willing to work hard and go the extra mile to take care of our participants.

JOB DUTIES AND RESPONSIBILITIES

• The primary role of the Home Free Ambassador is to ensure the safety, security and well being of the participants as well as the complex after hours and on occasional weekends, swing shifts, and holidays
• Respond to any emergencies or participant needs after hours and contact the Program Manager when needed
• Ability to assess and respond to all immediate participant needs, requests and/or complaints in a timely, effective and respectful manner
• Maintains congenial relationships with all participants, is understanding of and sensitive to cultural backgrounds, economic status, those with special needs, and adheres to Fair Housing and Equal Housing Opportunity requirements
• Respects and follows house rules and informs Home Free Program Manager of concerns, violation of any rules and agreements of any residents
• Monitor facility and participants after business hours
• Interact with residents while maintaining boundaries in accordance with Five Keys Home Free policy
• Enters information into the log upon arrival and end of shift
• De-escalation of potential client conflicts
• Inspecting the facilities to maintain security and program compliance
• Answering phones, taking messages, attending to requests for information in a professional manner according to Home Free procedures
• Completing and submitting maintenance requests to the Program Director regarding failed equipment and needed repairs
• Responding to all participant requests and questions in a professional and courteous manner
• Immediately reporting any problems to the Program Director in accordance with Home Free policies and procedures
• With direction from the Program Director, manage site-specific emergencies or crises
• Provide crisis intervention taking direction from Program Director
• Attending and participating in the daily Shift Change Meetings communicating all issues and concerns to staff coming on the next shift
• At the end of every shift, ensuring paperwork is complete and workspace is cleaned and organized
• Encouraging participants to engage in groups, activities, and services
• May also be responsible for occasionally facilitating groups, workshops, and client meetings
• Commit to attending all staff meetings and trainings even when outside of regular work hours. Participation in all applicable staff trainings and staff meetings is crucial to the success of every Five Keys employee
• Be committed to the mission of Home Free and Five Keys Schools and Programs and possess a working knowledge of and sensitivity to survivors of domestic violence and mental health issues such as: PTSD, psychosis, borderline behaviors, bi-polar, etc
• Will maintain professional, respectful, honest interactions with participants, staff and outside agencies
• Other duties as assigned

KNOWLEDGE AND SKILLS

• The person must be comfortable, mature and professional interacting with diverse community partners, staff and colleagues with diverse heritage and backgrounds
• A friendly and calm personality with the ability to communicate clearly to participants, colleagues and program partners
• Balance healthy boundaries with empathy and humanity with Home Free participants
• Excellent interpersonal and organizational skills
• Adapt to constantly changing circumstances
• Advanced problem-solving skills; tactfully address and resolve questions/concerns
• Working knowledge and experience of Home Free project planning and implementation
• Critical thinking and problem solving
• Excellent decision-making and leadership capabilities
• Excellent written, verbal and interpersonal communication skills
• Collaborative work style, initiative and flexibility
• Must be able to work as part of a multidisciplinary team and be sensitive to a diverse participant and staff population
• Collaborates with Home Free Program Manager to ensure consistency with implementing policies and procedures

EDUCATION AND WORK EXPERIENCE

• High School Diploma or a GED equivalent or working toward a diploma
• Possess prior experience working with homeless populations that use harm-reduction models
• History of working with mental health, disabilities, or substance abuse issues is preferred
• Must have basic computer skills
• Must have excellent verbal communication skills
• Possess a strong knowledge of social services
• First Aid/CPR certification a plus

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent and prolonged standing, walking, and sitting
• Long periods of walking, sitting at a desk and/or computer station
• Ability to follow oral directions in emergency situations
• Lifting items that weigh up to 40 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Moderate to high noise level
• Some personal safety risk working in underserved communities

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).