SUMMARY OF RESPONSIBILITIES

The Service Technician III will complete complex home maintenance service requests within an assigned market. They will be considered a journeyman who is capable of independently addressing specialty home maintenance issues or manage contractors who will complete work orders in a timely and efficient manner to build resident satisfaction. He/she will adhere to established company safety, compliance and quality standards as well as local, state, and federal laws. The Service Technician III will require driving to properties to address maintenance issues using their own personal tools. Large tools and equipment are provided by the company.

ESSENTIAL DUTIES

• Manage and prioritize daily maintenance work orders. Respond to and complete residential service requests in a timely and efficient manner to build resident satisfaction
• Complete complex home maintenance activities relating to drywalling, painting, electrical, plumbing, heating, ventilation, air conditioning among other residential services.
• Coordinate and oversee contractors performing specialized work where complexity or repair is beyond the scope of work for maintenance technicians.
• Mentor and coach junior level maintenance technicians to help build their technical skillsets.
• Monitor and inspect property conditions while onsite for cleanliness and safety. Take proactive steps to correct any unsafe conditions.
• Perform routine preventative maintenance services of property equipment.
• Adhere to company policies and procedures to ensure work is completed within established safety, compliance and quality standards.
• Maintain knowledge and follow all regulations and laws mandated by Americans with Disabilities Act (ADA), Fair Housing, Hazard Communications Standards (HAZCOM), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA).
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 50 lbs.
• Must be able to work evenings and weekend hours and be available for on call status.
• Must travel throughout applicable market more than 90% of the time.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalence
• Strong background in residential construction and remodeling in multiple trades
• Must have a valid driver’s license, valid insurance, and reliable work appropriate transportation
• Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work

PREFERRED EDUCATION AND EXPERIENCE

• Previous multi or single-family maintenance experience
• Experience with drywall and texturing, paint, and basic mechanicals (HVAC, Electrical, Plumbing and Roofing)
• HVAC, Environmental, Mold and other certifications

REQUIRED KNOWLEDGE

• Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses and buildings.
• Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

• Troubleshooting— Determining causes of operating errors and deciding what to do about it.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination — Adjusting actions in relation to others' actions.
• Instructing — Teaching others how to do something.
• Repairing— Repairing machines or systems using the needed tools.
• Equipment Selection— Determining the kind of tools and equipment needed to do a job.
• Time Management— Managing one's own time and the time of others.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

IND1