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Service Manager
FirstKey Homes Phoenix, AZ
$91k-111k (estimate)
Full Time 6 Months Ago
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FirstKey Homes is Hiring a Service Manager Near Phoenix, AZ

SUMMARY OF RESPONSIBILITIES

The Service Manager will lead all Service Technicians in their assigned FirstKey Homes markets. Up to 25% Travel may be necessary as the assigned markets may be in different cities. This role will ensure that resident service requests are completed correctly, timely and with quality. The Service Manager will demonstrate and lead a team that provides exceptional customer service

ESSENTIAL DUTIES

  • Manage the Service Department to provide outstanding customer service and timely resolution to resident requests and home issues.
  • Oversee Service Technicians and vendors to ensure the best possible outcome on service requests, residents are highly satisfied, and expenses stay within stated company targets.
  • Monitor and manage response times, resident satisfaction and the overall productivity and efficiency of Service Technicians and vendors within their portfolio.
  • Oversee the daily call assignments and logistics for their team. 
  • Review requests to use third party vendors and approves when appropriate. Review vendor pricing and approve invoices for completed work.
  • Train team on newly developed processes and procedures. Educate and promote property repair best practices. Coordinate skills and trade-based training for associates as needed.
  • Monitor cost control of service orders and ensure that all maintenance related tasks stay within budget. 
  • Help answer Service Technicians technical questions and concerns.
  • Follow-up on service orders to ensure resident satisfaction with the work completed and resolves issues with dissatisfied customers.
  • Track work orders and report accurate updates.
  • Comply with all applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state and federal health and safety laws.
  • Coordinate activities to maximize the efficiency of all processes.
  • Supervise staff, set goals and hold associates and vendors accountable for results.
  • Develop team members and identify areas of succession planning for team members.
  • Ensure associates have goals and receive regular feedback on their performance.
  • Track employee training and ensure required training is completed in a timely manner.
  • Oversee performance management of personnel which includes: performance reviews, creating corrective actions, mentoring, development and performance improvement plans.
  • Reinforce workplace safety standards and practices, to create a culture where safety is upheld.
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

  • Primarily working indoors, office environment.
  • May sit for several hours at a time.
  • Prolonged exposure to computer screens.
  • Repetitive use of hands to operate computers, printers, and copiers.
  • Field work and hands on training with direct reports
  • Work flexible hours which may include weekends and evenings to meet resident needs.
  • Up to 25% Travel required based on the assignment of your markets

REQUIRED EDUCATION AND EXPERIENCE

  • High School Diploma or equivalence
  • Minimum 6 years of progressive construction management experience
  • High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience with reviewing and understanding cost estimates and scopes of work
  • Experience managing multiple contractors/crews at various locations within a given geographic area
  • Experience in a supervisory or leadership role 

PREFERRED EDUCATION AND EXPERIENCE

  • Experience with residential property management or residential construction
  • Experience using Yardi or similar property management program
  • Experience working in a fast paced, high-growth company

REQUIRED KNOWLEDGE

  • Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  • Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

REQUIRED SKILLS

  • Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Operations Analysis— Analyzing needs and product requirements to create a design.
  • Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources— Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Management of Financial Resources— Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Time Management— Managing one's own time and the time of others.
  • Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Negotiation— Bringing others together and trying to reconcile differences.

Job Summary

JOB TYPE

Full Time

SALARY

$91k-111k (estimate)

POST DATE

09/26/2022

EXPIRATION DATE

09/07/2023

WEBSITE

firstkeyhomes.com

HEADQUARTERS

LOMBARD, IL

SIZE

25 - 50

FOUNDED

2015

REVENUE

<$5M

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About FirstKey Homes

As a leading provider of single-family rental homes nationwide, FirstKey Homes aims to improve the quality of living for renters across America, and you can be a part of it. Youll have a chance to create meaningful contributions to a company that helps families find homes in the neighborhoods they desire, homes where theyll make lifelong memories. FirstKey Homes embraces a startup culture and an entrepreneurial spirit; were hardworking, fast-moving problem solvers with an eye on building, growing and improving all aspects of our business. Our employees are consistently recognized and rewarded ...with a vibrant and purposeful corporate cultureand its only getting better. In fact, a top priority for FirstKey Homes is continuous improvement our team member experience/culture. Were going placeshow about you? More
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The job skills required for Service Manager include Customer Service, Leadership, Microsoft Office, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

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Responsible for understanding each customer's expectations and delivering services as needed.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

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Step 3: View the best colleges and universities for Service Manager.

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