SUMMARY OF RESPONSIBILITIES

The Benefits Administrator position is responsible for managing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, retirement plans, etc.). This position provides excellent customer service and assists in the design of quality benefits plans. The administrator continually investigates new benefits programs, oversees vendor interactions, and ensures accurate and timely benefits administration.

ESSENTIAL DUTIES

• Provide support and guidance to team members about company offered benefits such as health plans, wellness program, 401k and all other benefit related matters.
• Manage the administration of all team member benefit plans including enrollment, requested changes, address questions and escalate any unresolved issues. Maintain and protect team member information of confidentiality.
• Manage leave of absence requests and workers’ compensation claims. Investigate claims, ensure proper documentation, follow up on status updates and track employees’ return to work dates.
• Ensure benefits administration comply with laws and regulations (COBRA, HIPAA, FMLA, etc.)
• Communicate important changes to benefits plan administration, eligibilities and legal requirements. Follow up with team members to ensure understanding and impact of changes.

• Maintain system integrity by regularly auditing active and terminated employee data. Ensure records are properly maintained in accordance to records retention policies. 
• Generate reports, pull data and analyze compensation data as requested by Human Resource leaders.
• Develop and document processes for implementing companywide benefit plans. Evaluate and update processes to ensure they remain current with organizational operations. 
• Support Head of Compensation and Benefits with setting up and facilitating the annual benefits enrollment process among other benefit related projects.
• Stay abreast of emerging benefits knowledge, practices and trends. Evaluate and recommend practices that enhance Human Resource operations. 

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Human Resources, Business or equivalent work experience and/or education
• Minimum 3 to 5 years of experience with benefits administration 

• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity working within a Human Resource Information System
• Strong analytical skills and a thorough knowledge of plan designs and compliance requirements.

PREFERRED EDUCATION AND EXPERIENCE

• Professional Human Resources certification a plus
• Experience working in a fast pace, high-growth company

REQUIRED KNOWLEDGE

• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

REQUIRED SKILLS

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation — Actively looking for ways to help people.
• Time Management — Managing one's own time and the time of others.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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