Position Summary:

The Financial Center Manager (FCM) leads a team of Associates and is accountable for daily Financial Center operations including oversight of functions that service the Teller line, day-to-day policy and procedure adherence, and improvement of Financial Center performance, specifically the growth of deposits, loans, and referrals to other bank partners. The FCM drives branch performance results through strong personal sales performance and direction of the entire branch team to meet and exceed sales and quality service goals.

Essential Duties & Responsibilities: 

• Drive Financial Center and Market profitability by encouraging day-to-day service and sales activity compliance with policy standards for customer and operational excellence, meet regulatory compliance requirements, and motivate and coach staff toward achievement of sales goals and Financial Center balance sheet growth using bank product knowledge expertise.
• Maintain appropriate staff levels based on daily operational needs; provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
• Maintain efficient administration of daily operations ensuring compliance with FirstBank policies, procedures and internal audits.
• Coach Associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.
• Communicate FirstBank information with and from Market President to staff ensuring consistency of delivery of FirstBank standards, expectations and values.
• Develop and maintain an active portfolio of Consumer and Commercial loans, identifying and approving loans within prescribed limits, referring larger and/or specialty loans to bank partners as appropriate.
• Prepare, review and/or decision all account documentation, including credit quality pertinent to loans, and monitor the administration of the loan closing process.
• Participate in Bank and community activities to increase and maintain FirstBank’s visibility and relevance within the assigned Market.
• Maintain and develop relationships with existing customers, continually deepening those relationships to further achieve deposit and loan goals.
• Assist or function as a back-up to Tellers and/or Financial Service Representatives when needed.
• Bring issues to resolution via problem solving.
• Set the branch standard of consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Model, practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Supervisory Duties:

Manage and direct the work of others, including planning, assigning, scheduling and reviewing work; ensure quality standards; set FirstBank tone and culture. Actively involved in decisions for hiring, terminating, training and developing, reviewing performance, and administering corrective action for staff.

Qualifications:

Education: High school diploma or the equivalent required

Experience: Minimum five years

Certifications and Licenses: National Mortgage Licensing System (NMLS) Certification and Credit Life Insurance License within first year of employment; must be bonded within first six months of employment.