TEAM MEMBER SKILLS AND ABILITIES:

• Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
• Seizes opportunities to make recommendations for improvements in products and services.
• Acts with customers in mind. Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
• Enjoys working hard; is action oriented with a positive and innovative attitude.
• Possesses the willingness and ability to embrace change.
• Creates an environment in that empowers others to do their best.
• Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.
• Frequently is involved in problem solving, supervising, organizing, decision making, communicating, coaching, and customer service.
• Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.

TEAM MEMBER RESPONSIBILITIES:

• Assist manager to ensure that staff is consistently updating and reviewing the customer profile.
• Assist in pre-call planning sessions with each team member.
• Strong communication skills including speaking to small or large groups whether inside or outside the organization.
• Assist in observing and coaching sales members in recognizing and seizing sales opportunities with customer interactions.
• Manage Consumer Loan Portfolio
• Duties may vary due to location and this list may not be all inclusive.
• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Be mindful of competition and aware of current strategies and tactics in the marketplace.
• Provides the best service to our customers with innovative and creative solutions.

PREFERRED EDUCATION AND EXPERIENCE

• High School Diploma
• Minimum of 2 years previous retail bank experience
• Extended hours sitting and performing computer tasks may be required

Bilingual candidates encouraged to apply.
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