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Customer Service Representative

$37k-47k (estimate)
Full Time | Banking 3 Months Ago

CUSTOMER SERVICE REPRESENTATIVE

 

 

DEPARTMENT: Retail

CLASSIFICATION: Non-Exempt

REPORTS TO: Branch Manager or Assistant Branch Manager

 

 

POSITION SUMMARY:

This position combines both advanced new accounts skills along with handling all phases of teller operations. They are also required to know the various products offered at the bank and have the ability to articulate the benefits and conditions of those services. This position must assist customers in providing detailed knowledge of bank products and services, and cross sell products to new and current clients as needed.

 

CSR DUTIES:

  1. Provide quality customer service through knowledge of all bank products and services. 

  2. Expand and retain bank customer relationships while growing new relationship from prospective customers.

  3. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel.

  4. Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications.

  5. Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs.

  6. Follow-up with all new accounts utilizing the 2-2-2 process.

  7. Input and process all new deposit accounts, including customer verification through ChexSystems.

  8. Attendance at all CSR meetings as scheduled.

     

    TELLER DUTIES:

  1. Processing customer transactions; such as cashing checks, handling deposits, withdrawals, money orders and cashier's checks. 

  2. Balance cash within teller drawer daily.

  3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone.

  4. Maintain monetary instruments and large currency logs.

  5. Process cash advances; spring/fall property taxes; and wire transfers as needed.

  6. Processing/Ordering checks and all related products for customers.

     

    GENERAL DUTIES:

     

  1. Completion of educational assignments. 

  2. Perform all ATM duties including; balancing, maintaining and supplying as needed; sometimes on call after hours.

  3. Notary Public duties.

  4. Compliance with all branch security policies, including but not limited to, proper branch opening and closing.

  5. Participate in any sales activities as directed by the Branch Manager or Assistant Branch Manager.

  6. Perform other duties as assigned.

     

RELATIONSHIPS/QUALIFICATIONS:

  1. Responsible to the Branch Manager or Assistant Branch Manager for the fulfillment of duties assigned.  

  2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations.

  3. Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail.

  4. This position requires dedication to customer service, by responding in a professional manner to customer questions and problems.

  5. Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting.

     

    WORKING CONDITIONS:

  1. Normal office environment. 

  2. Extended viewing of computer screens.

  3. Moderate lifting up to 25 pounds.

  4. Repetitive hand and arm movement.

  5. Environment may necessitate excessive standing.

     

First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.

WEBSITE

ffbt.com

HEADQUARTERS

HUNTINGTON, IN

SIZE

100 - 200

FOUNDED

1885

CEO

MARK WOLF

REVENUE

$50M - $200M

INDUSTRY

Banking

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About First Farmers Bank & Trust

Founded in 1885, as Mark Tullys Exchange Bank, our institution has steadfastly committed itself to preserving the traditions of rural banking and bringing that style of service to new markets. First Farmers Bank & Trust is a privately held financial institution dedicated to serving its communities with state of the art banking products with old fashioned service. In the dynamic world of financial services, we at First Farmers pride ourselves on retaining our hometown flavor and quality customer service, while providing innovative commercial lending and deposit products at competitive rates. Fi...rst Farmers Bank & Trust now serves over 60,000 clients throughout Indiana and Illinois from 35 conveniently located branch offices and has become one of the premier community banks in the Midwest. With over 350 employees and over $1.9 billion in assets, the bank has come a long way from Mark Tullys original Exchange and is now the largest Agricultural bank east of the Mississippi River as designated by the FDIC. But central to the bank focus is the commitment to remain an independent institution, free to change dynamically to meet the needs of its customers and communities. At First Farmers Bank & Trust, we have always understood that our most valuable asset is the quality and commitment of our people. We have created a progressive work environment that promotes and rewards excellence. We enjoy a relaxed working atmosphere, competitive salary scale, and excellent benefits packages. First Farmers Bank & Trust promotes a healthy and happy work environment by providing a wellness and recognition program. We also provide opportunities for internal and external educational programs. A current list of employment opportunities is available at: https://ffbt.applicantstack.com/x/openings Please contact Guy Staska, Human Resources Advisor, with any questions at (574) 241-4588. More
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