2 Call Center Specialist Jobs in Kokomo, IN
First Farmers Bank & Trust is Hiring a Call Center Specialist Near Kokomo, IN
Description
CALL CENTER SPECIALIST – KOKOMO SQUARE
DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Call Center Manager
SUPERVISES: None
POSITION SUMMARY:
This position assists customers in the call center through knowledge of all bank products and services. Also articulates the benefits and conditions of those services. This position will also cross sell products to new and current clients as needed. Call volume may at times be very busy.
CALL CENTER SPECIALIST DUTIES:
- Respond to both external and internal customer inquiries via the telephone, ensuring all needs are met and handled during the first interaction
- Provide quality customer service through knowledge of all bank products and services
- Handle high volume of calls in a sometimes-stressful, time sensitive environment
- Answer customer questions regarding deposit, loan, and time products. Refer potential sales opportunities back to the retail branches or loan officers
- Provide information on balance inquiries, perform transfers between accounts, and answer any transactional questions regarding current deposit and loan products
- Refer all loan rate questions to the loan department
- Increase debit card limits, reset PINs, and help to troubleshoot issues with debit cards as applicable. Forward any complicated issues to the debit card or fraud department as needed
- Provide insurance change information and answer questions regarding escrow for current loan customers
- Troubleshoot internet banking issues, reset passcodes, enroll customers in eStatements, etc.
- All other duties as assigned
Requirements
RELATIONSHIPS/QUALIFICATIONS:
- Responsible to the Call Center Manager for the fulfillment of duties assigned
- Skills needed include strong analytical abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations
- Proficient in Microsoft products
- Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
- This position requires dedication to customer service, by responding in a professional manner to customer questions and problems
- Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
WORKING CONDITIONS:
- Normal office environment
- Extended viewing of computer screens
- Prolonged periods of sitting/ standing
- Moderate lifting up to 25 pounds
- Repetitive hand and arm movement
- Environment may necessitate excessive standing
Job Summary
Full Time
Banking
$33k-42k (estimate)
08/24/2022
06/10/2024
ffbt.com
HUNTINGTON, IN
100 - 200
1885
MARK WOLF
$50M - $200M
Banking
Related Companies
About First Farmers Bank & Trust
Founded in 1885, as Mark Tullys Exchange Bank, our institution has steadfastly committed itself to preserving the traditions of rural banking and bringing that style of service to new markets. First Farmers Bank & Trust is a privately held financial institution dedicated to serving its communities with state of the art banking products with old fashioned service. In the dynamic world of financial services, we at First Farmers pride ourselves on retaining our hometown flavor and quality customer service, while providing innovative commercial lending and deposit products at competitive rates. Fi...rst Farmers Bank & Trust now serves over 60,000 clients throughout Indiana and Illinois from 35 conveniently located branch offices and has become one of the premier community banks in the Midwest. With over 350 employees and over $1.9 billion in assets, the bank has come a long way from Mark Tullys original Exchange and is now the largest Agricultural bank east of the Mississippi River as designated by the FDIC. But central to the bank focus is the commitment to remain an independent institution, free to change dynamically to meet the needs of its customers and communities. At First Farmers Bank & Trust, we have always understood that our most valuable asset is the quality and commitment of our people. We have created a progressive work environment that promotes and rewards excellence. We enjoy a relaxed working atmosphere, competitive salary scale, and excellent benefits packages. First Farmers Bank & Trust promotes a healthy and happy work environment by providing a wellness and recognition program. We also provide opportunities for internal and external educational programs. A current list of employment opportunities is available at: https://ffbt.applicantstack.com/x/openings Please contact Guy Staska, Human Resources Advisor, with any questions at (574) 241-4588.
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The job skills required for Call Center Specialist include Customer Service, Call Center, Products and Services, Listening, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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