Description

Job Title: Business Office Manager 

A. POSITION SUMMARY

Under the general supervision of the Health Center Manager, the Business Office Manager plans, directs, and coordinates assigned daily operations of an outpatient health center to ensure the seamless delivery of accurate billing/coding/collections and patient registration activities. This position helps to ensure quality community relations/customer service and administrative training/skills for patients, providers and health center staff.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assists the Health Center Manager in developing and leading the center team;

· Assists the Health Center Manager in developing and implementing systems and procedures to ensure the efficient flow of patients from initial reception through registration, medical records and provider care to discharge, billing and care referral, as required;

· Directly supervises front desk activities and personnel;

· Participates in new provider orientation for coding and billing training;

· Audits and trains staff in the development of an efficient patient scheduling and registration system in consultation and coordination with the Health Center Manager, providers, and staff;

· Assures the timely and accurate input of patient information into the practice management system and the submission of data to administrative offices, as required;

· Conducts daily registration, coding and billing audits of patient activity within the center;

· As assigned, gathers data, conducts analysis and reports appropriately on business office functions;

· Assists the Health Center Manager in establishing and maintaining a staffing plan tied to patient care requirements, staff/provider leave requests, and provider scheduling, including the development and execution of staffing contingency plans;

· Processes health center payroll and timesheets, when requested;

· Monitors site patient accounts and initiates patient payment plans, as indicated;

· Assists with orders/requisitions in order to maintain business office and clinical equipment and supplies in compliance with organizational procurement policies and procedures, including primary responsibility for ensuring regular inventory reporting and management;

· May assist the Health Center Manager in developing and monitoring the site operating budget in consultation with the Chief Financial Officer;

· Assists with coordination of orientation for new center staff and evaluation of employee progress with registration and/or other administrative duties within introductory periods and at time of evaluation;

· As assigned, schedules and approves health center maintenance, cleaning, and repairs with facilties maintenance department;

· Assists the Health Center Manager in planning, organizing and leading regular center staff meetings to discuss operational issues and improve teamwork;

· May assist the Health Center Manager with implementation of various aspects of FCCH Human Resources policies and/or procedures;

· Performs miscellaneous job-related duties as assigned;

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

· Certified Coder preferred, preferably from the AAPC (American Academy of Professional Coders) or AHIMA (American Health Information Management Association) or other comparable organization. If not certified at time of hire, must have at least five (5) years of experience in healthcare billing and coding and must obtain coding certification within one year of employment. Coding certification must be maintained.

· Clinical support experience preferred, including direct patient care and interaction with providers and electronic medical records/practice management systems;

· High School Diploma or GED;

· Three (3) years of progressively-responsible experience in a healthcare setting with demonstrated skill in computerized scheduling, registration and billing systems preferred, or other experience at the discretion of the hiring manager;

· At least two (2) years of management/supervisory experience required;

· Demonstrable functional knowledge of Microsoft Office applications, including Word, Outlook and Excel.

D. LICENSES/CERTIFICATIONS REQUIRED

CPR certification within six months date of hire; coding certification within one year of hire.

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

· Knowledge and understanding of outpatient clinical operations;

· Ability to foster a cooperative environment;

· Knowledge of organizational structure, workflow, and operating procedures;

· Employee development and performance management skills;

· Knowledge of provider and/or staff hiring procedures;

· Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments;

· Ability to maintain quality, safety, and/or infection control standards;

· Ability to develop, plan, and implement short- and long-range goals;

· Knowledge of clinical and support staff in-service education requirements, methods and procedures;

· Knowledge of financial/business analysis techniques;

· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community;

· Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations;

F. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

1. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
2. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and retrieval.
3. Visual Acuity, Hearing, and Speaking: Must be able to readcomputer monitor output accurately. Must be able to communicate clearly and accurately for work and safety compliance.
4. Environment/Working Conditions: Work is mostly inside a health center in a controlled environment. Normal center safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Flexibility to accept, as assigned, regularly-scheduled hours outside of Monday-Friday 8a-5p is required.

This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills

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