Description

This position reports to VP/IT Officer.

Basic Function 

The Network Administrator is responsible for performing technical work, installing, operating and providing support for users, local and wide-area networks, servers, core banking (Fiserv) and the VoIP phone system. Responsible for managing, configuring, and troubleshooting enterprise-wide technology initiatives and training users on network operations. Provides end-to-end network support for multiple locations, supporting local and remote users.

Essential Duties

• Install, maintain, upgrade and troubleshoot network software and business applications
• Provide support for routine network administration and problem resolution
• Identify problems, research, isolates, resolves and follows up on user issues and problems
• In conjunction with Managed Service Provider, own Help Desk Level 1 and Level 2 to ensure timely completion of technology requests while providing guidance
• Performs remote troubleshooting through diagnostic techniques and pertinent questions. Directs unresolved issues to the next level of support personnel as needed
• Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Collaborate with internal business partners, external engineering teams and other technology professionals to deliver a high level of internal/external customer service and “value”
• Provide support for Windows applications, network connectivity, remote access, Intranet, email, user administration, VoIP phone system, network printing, faxing, and any other hardware/software issues
• Provide system administration including, Microsoft Active Directory, Office365, VoIP, MFA, MDM and other cloud-based systems
• Design, plan, develop and implement solutions within the Microsoft Office 365 portfolio primarily, but not limited to, SharePoint Online, Teams, One Drive, Azure AD, Power Automate/Flow, and Power Apps
• Provide end-user support for all SharePoint based applications and services
• Management of Office 365 email users, distributions lists, data retention policies, email & data security and email routing
• Provide support to and trains users in local area network administration and system usage
• Perform routine security audits & other external compliance audits for all provisioned user accounts
• Assist in maintaining the bank’s hardware and software inventory
• Participate in special projects as assigned by Management
• Perform hands-on fixes, including software/hardware installs, upgrades and configuring systems and applications
• Responsible for onboarding, moves, adds and changes of network PCs and peripherals
• Complete/review all Change Management Requests and maintaining the Change Management log
• Provide after hours, weekend, and on-call support on an as needed basis outside of general working hours
• Ability to drive between locations as required
• Participate in special projects as assigned by Management
• Other duties as assigned

Nonessential Duties

• Other duties as assigned

Qualifications

Knowledge, Skills & Abilities

• Tact & diplomacy in dealing with internal employees and external vendors
• Detail oriented
• Strong analytical and critical thinking skills
• Strong computer background and technical aptitude
• Strong written and verbal communication and interpersonal abilities
• Ability to present complex technical information in a clear and concise manner to a variety of audiences
• Strong problem solving, troubleshooting and analysis skills
• Ability to troubleshoot with minimal supervision

Training & Experience

• Bachelor’s Degree from a 4-year, accredited institution OR minimum of 8 years of systems administration
• 4 years’ experience with Microsoft Windows client and server administration and Active Directory
• 4 years’ experience Microsoft Office
• 365 administration experience
• Current industry certifications are a plus (e.g., Microsoft, VMWare, ITIL, etc.)
• Desktop and server systems, implementation, management, and architecture (including but not limited to Cisco Meraki, Azure etc.)
• Strong experience working with Microsoft cloud-based services, including Azure, active directory, Office 365, Intune, SharePoint.
• Experience implementing and maintaining the following: Group Policy, PowerShell, VMWare, SD-WAN, DNS, DHCP, TCP/IP, DKIM, SPF, DMARC, VPN and AD
• Working knowledge of the VMWare and related virtual server technologies
• Must be able to teach yourself new technologies and be an expert in using search engines, chat rooms, forums, etc. to find solutions
• Capable of some minor scripting highly desirable
• Effective written and verbal communications skills
• (Optional but desired) Experience with compliance, audits, financial or banking industry
• (Optional but desired) Cisco Phone systems
• (Optional but desired) Detailed knowledge of SharePoint design, concepts and administration

First Bank Chicago is an Equal Opportunity Employer: disability/veteran

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