Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what youâ€TMre made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Description
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
Responsibilities
Building customer satisfaction & loyalty
The merchandising, advertising and promotion of products and services
Energetic responsiveness to every customer, on the phone and in the store
Desire to succeed in a retail environment
Motivated sales individual
As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements
Other duties as assigned
Preferred Qualifications:
2-year degree or equivalent
Qualifications
•High School Diploma or equivalent
•2-years of consumer retail sales experience◦Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
•Problem solving as it relates to customer complaints
•Must have a valid automobile driverâ€TMs license at all times and be able to drive customer and company vehicles
•Must complete and maintain all of the current and required BSRO store education courses & modules required for this position