CJ's Home Décor (Fireplace Doors Online) is looking for customer service and support representatives to join our growing team! We are an online business with multiple websites that deal with products in the hearth and home industry. We specialize in fireplace doors, fireplace accessories, and outdoor fire products.

The main responsibilities of this position are answering the phone, attending live chats, answering tickets, completing quotes, and scheduling follow-ups. We do not perform cold calls or solicit the general public, and that is not one of the requirements of this position.

All of our work is conducted online and over the phone from our local office, this is an in office position only. We are looking for candidates that are seeking long term employment and are willing to grow with the company. We are a small business and offer a casual but competitive work environment with many opportunities for growth.

PLEASE NOTE: LOCAL APPLICANTS ONLY! THIS IS NOT A REMOTE POSITION.

Responsibilities and Duties

• Take calls from current or prospective customers
• Work with customers to find a product that meets their needs
• Enter customer data and sales data into customer files
• Follow up with customers after they have received their item
• Generate sales leads
• Manage customer files and quotes
• Schedule follow ups and send emails to customers that have requested quotes for custom products
• Learn the technical aspects of our products and related information
• Manage tickets, live chats, and emails
• Communicate effectively within your department as needed

Qualifications and Skills

• High School Diploma or equivalent
• Professional phone etiquette and vocabulary
• Professional written / email communication
• Ability to convey technical information effectively
• Multi-tasking and effective time management skills
• General computer and typing proficiency (50 WPM)
• Basic understanding of CRM / Desk / Live Chat programs
• Good listening skills, attention to detail, and willingness to learn
• Positive and fun attitude that reflects our company values

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Warren, PA 16365: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Sales, Retail & Customer Support Occupations: 2 years (Preferred)

Work Location: One location